ServiceNow Hardware Asset Management Developer

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🕒 February 6

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CACI International Inc

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1962

🔒 Cybersecurity

Defense • IT • Cybersecurity

CACI International Inc is a diversified company that provides a wide range of services and solutions primarily to the U. S. government and commercial sectors. CACI specializes in offering security services, IT solutions, and intelligence support, helping clients enhance their cyber capabilities and secure their networks. The company is recognized for its innovative workforce and the technology it provides to clients in enterprise and mission-critical environments. CACI is committed to diversity and inclusion, offering an array of career opportunities for both new graduates and experienced professionals, including veterans.

📋 Description

• Design, develop, configure, and customize ServiceNow HAM, including workflows, Flow Designer, business rules, client scripts, UI policies, script includes, and custom applications related to hardware asset management. • Implement and maintain HAM capabilities such as asset lifecycle management, procurement, inventory, refresh, and disposal processes. • Develop and enhance Service Portal components for self-service asset requests, tracking, and reporting. • Ensure data integrity and accuracy within the CMDB for all hardware assets, including CI relationships and attributes. • Develop and maintain integrations between ServiceNow HAM and external systems, inventory management systems and discovery tools. • Collaborate with ITAM and other business stakeholders to understand requirements, translate them into technical solutions, and improve existing hardware asset management processes. • Identify opportunities for automation within the HAM lifecycle to enhance efficiency and reduce manual effort. • Provide expert-level support, troubleshooting, and issue resolution for the ServiceNow HAM module and related integrations. • Create and maintain comprehensive technical documentation, including design specifications, development guides, and test plans.

🎯 Requirements

• 10+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience) • Active Secret clearance or the ability to obtain (U.S. citizenship is required) • Proven expertise in ServiceNow platform development, including JavaScript, UI Actions, UI Policies, Client Scripts, Business Rules, Script Includes, Workflows, and Flow Designer • In-depth understanding and practical experience with ServiceNow CMDB, ITSM, and ITAM modules • Demonstrable experience with ServiceNow HAM implementation and configuration • Proficiency in integrating ServiceNow with external systems using REST/SOAP APIs, JSON, XML, and MID Servers • Experience with Service Portal development • Solid understanding of IT Asset Management (ITAM) principles, processes, and the hardware asset lifecycle (procurement, deployment, in-use, refresh, disposal) • Familiarity with asset discovery methods and tools.

🏖️ Benefits

• healthcare • wellness • financial • retirement • family support • continuing education • time off benefits