Client Success Manager – Digital Touch, Low Touch

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NextGen Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Venture Round on 2015-02

Healthcare • Consulting • Healthcare Insurance

NextGen Healthcare is a company that provides integrated health IT solutions to ambulatory practices. Their services include electronic health records (EHR), practice management, interoperability, patient engagement, and telehealth solutions. They aim to enhance the patient and provider experience through innovative technologies such as AI-driven workflows and mobile solutions. NextGen Healthcare also offers tailored solutions for various specialties and focuses on improving clinical and financial outcomes for their clients. They support practices of all sizes, from small offices to large enterprises, and emphasize the importance of interoperability and data exchange to enhance healthcare delivery.

📋 Description

• Serve as an advocate with primary responsibility for the overall satisfaction and retention for assigned enterprise client base • Collaborate with subject matter experts and key stakeholders to achieve vision, objectives, and development of client strategy • Initiate, cultivate relationships with customer decision-makers, C-suite and key physician champions as well as internal stakeholders • Manage a portfolio of small to mid-market clients • Collaborate with internal teams, administrators, and client stakeholders to define vision, set objectives, and align annual goals • Lead and oversee cross-functional initiatives that deliver strategic, business-aligned outcomes based on clients’ unique needs and objectives • Establish and manage governance, risk, communication, and operational cadences • Identify and communicate growth opportunities within existing accounts • Conduct regular monthly meetings and dashboard reviews to track progress, optimize value delivery, and maintain alignment with client goals • Monitor all aspects of the client experience, including project status, solution adoption, SLA compliance, and business goal progress • Continuously assess client health across financial, risk, dependency, and scheduling dimensions • Serve as the voice of the customer, providing feedback to product teams and contributing to the ideation and development of new services

🎯 Requirements

• Bachelor’s degree in business administration/management, healthcare administration/management • 3 years’ account management, sales, services, or related field • 3 years’ Healthcare Information Technology (HIT) vendor experience • 3-5 years’ Healthcare experience in ambulatory or health system • 3 years’ NextGen experience • Proven success improving overall client satisfaction, retention and business growth of clients • Strong command of the NextGen portfolio of solutions or comparable vendor, or former client

🏖️ Benefits

• NextGen Healthcare is an equal opportunity employer • We celebrate diversity and are committed to creating an inclusive environment for all employees