Client Success Manager

🔥 12 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🤝 Client Partner

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NextGen Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Venture Round on 2015-02

Healthcare • Consulting • Healthcare Insurance

NextGen Healthcare is a company that provides integrated health IT solutions to ambulatory practices. Their services include electronic health records (EHR), practice management, interoperability, patient engagement, and telehealth solutions. They aim to enhance the patient and provider experience through innovative technologies such as AI-driven workflows and mobile solutions. NextGen Healthcare also offers tailored solutions for various specialties and focuses on improving clinical and financial outcomes for their clients. They support practices of all sizes, from small offices to large enterprises, and emphasize the importance of interoperability and data exchange to enhance healthcare delivery.

📋 Description

• Serve as an advocate with primary responsibility for overall satisfaction and retention for assigned enterprise client base. • Collaborate with subject matter experts and key stakeholders. • Initiate and cultivate relationships with customer decision-makers, C-suite and key physician champions. • Manage a portfolio of Mid-Market and Enterprise clients. • Facilitate collaboration with internal teams and client executives. • Build and maintain strong relationships with client decision-makers. • Identify and communicate growth opportunities within existing accounts. • Monitor all aspects of the client experience including project progress and SLA compliance. • Provide “voice of the customer” input to product and service teams.

🎯 Requirements

• Bachelor’s degree in business administration/management or healthcare administration/management • 8 years’ account management, sales, services, or related field • 6 years’ Healthcare Information Technology (HIT) vendor experience • 6 years’ Healthcare experience in ambulatory or health system • 6 years’ NextGen experience • Proven success improving overall client satisfaction, retention and business growth of clients

🏖️ Benefits

• health insurance • flexible work arrangements • professional development