Client Success Manager

🕒 May 1

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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NextGen Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

💰 Venture Round on 2015-02

Healthcare Insurance • SaaS • Telecommunications

NextGen Healthcare is a company that provides integrated health IT solutions to ambulatory practices. Their services include electronic health records (EHR), practice management, interoperability, patient engagement, and telehealth solutions. They aim to enhance the patient and provider experience through innovative technologies such as AI-driven workflows and mobile solutions. NextGen Healthcare also offers tailored solutions for various specialties and focuses on improving clinical and financial outcomes for their clients. They support practices of all sizes, from small offices to large enterprises, and emphasize the importance of interoperability and data exchange to enhance healthcare delivery.

📋 Description

• Serve as an advocate for the overall satisfaction and retention for assigned enterprise client base • Collaborate with subject matter experts and key stakeholders to achieve vision, objectives, and development of client strategy • Initiate and cultivate relationships with customer decision-makers, C-suite and key physician champions as well as internal stakeholders • Manage a portfolio of Mid-Market and Enterprise clients, including large and strategic accounts • Facilitate collaboration with internal teams and client executives to establish a shared vision, strategic objectives, and measurable annual goals • Lead cross-functional initiatives that align with client priorities and drive business outcomes through effective strategy execution • Build and maintain strong relationships with client decision-makers • Establish and manage a structured cadence of governance, risk management, operational reviews, and communications to ensure delivery excellence • Identify and communicate growth opportunities within existing accounts • Monitor all aspects of the client experience—project progress, solution adoption, SLA compliance, and goal achievement • Ensure successful implementation and adoption of all purchased solutions • Provide “voice of the customer” input to product and service teams • Perform additional duties as required to support the overall success of client relationships and organizational goals.

🎯 Requirements

• Bachelor’s degree in business administration/management or healthcare administration/management • 8 years’ account management, sales, services, or related field • 6 years’ Healthcare Information Technology (HIT) vendor experience • 6 years’ Healthcare experience in ambulatory or health system • 6 years’ NextGen experience • Proven success improving overall client satisfaction, retention, and business growth of clients • Strong command of the NextGen portfolio of solutions or comparable vendor, or former client • Strong change management knowledge and skills • Client-facing, complex, account management, and business operations acumen. • Ability to work autonomously, receiving little to no instruction on daily work.

🏖️ Benefits

• NextGen Healthcare is an equal opportunity employer • We celebrate diversity and are committed to creating an inclusive environment for all employees.