Consultant II, Specialty Client Success

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November 23

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NextGen Healthcare

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Healthcare Insurance • SaaS • Telecommunications

NextGen Healthcare is a company that provides integrated health IT solutions to ambulatory practices. Their services include electronic health records (EHR), practice management, interoperability, patient engagement, and telehealth solutions. They aim to enhance the patient and provider experience through innovative technologies such as AI-driven workflows and mobile solutions. NextGen Healthcare also offers tailored solutions for various specialties and focuses on improving clinical and financial outcomes for their clients. They support practices of all sizes, from small offices to large enterprises, and emphasize the importance of interoperability and data exchange to enhance healthcare delivery.

1001 - 5000 employees

Founded 1998

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

💰 Venture Round on 2015-02

📋 Description

• Act as a subject matter expert (SME) in the company’s solutions • Provide in-depth consulting services to clients • Lead implementation efforts, optimizing client workflows, and managing client relationships • Develop project plans, timelines, and budgets for assigned client projects • Conduct system Discovery, analyze client-specific workflows, and configure solutions • Manage the Statement of Work (SOW) process • Oversee Go-Live activities, adoption tracking, and end-user training efforts • Identify workflow inefficiencies and provide consultative recommendations • Serve as the main point of contact for client stakeholders throughout the project lifecycle • Document and report QA findings, compliance validations, and implementation results • Collaborate with cross-functional teams to support integration and implementation of solutions • Travel up to 75%.

🎯 Requirements

• Bachelor’s degree in business administration, Health Informatics, Computer/Data Science, or related field • 3-5 years of experience in healthcare consulting, software implementation, or client success roles • Experience managing healthcare IT projects and leading implementation efforts • Experience with project management methodologies, including Agile or waterfall • Ability to obtain and maintain NCP Certification in EHR or EPM and DM • Knowledge of healthcare practice management, reporting, and interoperability • Familiarity with SQL, SAS, or other data management tools is a plus • Strong analytical and problem-solving abilities. • Ability to manage client relationships, resolve conflicts, and drive successful project completion.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options