Manager, Client Outcomes

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NextGen Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

💰 Venture Round on 2015-02

Healthcare Insurance • SaaS • Telecommunications

NextGen Healthcare is a company that provides integrated health IT solutions to ambulatory practices. Their services include electronic health records (EHR), practice management, interoperability, patient engagement, and telehealth solutions. They aim to enhance the patient and provider experience through innovative technologies such as AI-driven workflows and mobile solutions. NextGen Healthcare also offers tailored solutions for various specialties and focuses on improving clinical and financial outcomes for their clients. They support practices of all sizes, from small offices to large enterprises, and emphasize the importance of interoperability and data exchange to enhance healthcare delivery.

📋 Description

• Lead a team responsible for driving client adoption, platform performance, and operational value across assigned accounts • Provide people leadership, set priorities, and ensure consistent execution of client outcomes strategies • Partner closely with Product, Engineering, Delivery, Support, Services, and Sales • Monitor client health, adoption trends, workflow performance, system reliability, and other key portfolio indicators • Manage escalations related to adoption challenges, system performance, and platform instability • Promote responsible use of AI tools to improve reporting, analytics, and operational efficiency

🎯 Requirements

• Bachelor’s degree in business, technology, or related discipline • 6–8 years of experience in healthcare SaaS, enterprise technology, advisory, implementation, or related environments • 2+ years of people leadership experience • Experience driving client adoption, workflow improvement, operational performance, or system reliability initiatives • Experience managing client relationships and handling escalations • Experience working with cloud-hosted platforms, technical operations, or application support

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities