DEX Operations Architect

🔥 1 minute ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 11%

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Nexthink

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

☁️ SaaS

🏢 Enterprise

💰 Series D on 2021-02

SaaS • Enterprise

Nexthink is a Digital Employee Experience (DEX) platform that empowers IT teams to see, diagnose, and fix digital workplace issues. It leverages AI-powered solutions for real-time alerting, intelligent diagnostics, and automated remediation, ensuring optimization of workplace applications, collaboration tools like Teams and Zoom, and overall employee engagement. Nexthink helps organizations enhance IT efficiency, manage digital transformation, and maintain cost-effective digital work environments with measurable impact and operational excellence. The platform supports over 15 million endpoints globally, providing unparalleled visibility and automation for proactive IT management and service desk efficiency.

📋 Description

• Scan assigned accounts for workflows that are key to customer operations • Partner with customer IT leadership to redesign workflows with DEXOps as the foundation • Identify embedded workflows that drive real operational change • Conduct discovery sessions to understand customer processes, pain points, and dependencies • Design workflow transformations that complement customer IT operations • Drive implementation and change management to ensure adoption and operational improvements • Secure executive sponsorship and named ownership for each workflow • Facilitate structured quarterly conversations with customer stakeholders to assess effectiveness • Prepare and facilitate quarterly reviews with customer IT leadership • Build breakage inventories mapping technical and political downstream dependencies • Score item impact based on business criticality, detection time, and named accountability • Identify unowned dependencies and secure senior named owners • Track impact trends over time as a key health signal • Develop deep domain expertise in IT operating models and enterprise platform practices • Track and communicate quantitative workflow metrics and automation effectiveness • Collaborate with Product and Sales teams to align platform capabilities with workflows • Advise customers on the best technical Nexthink solution for their goals • Mentor and upskill internal and customer teams on enterprise operations best practices • Participate in account planning, EBRs, and strategic business reviews • Build and maintain executive relationships with customer C-level and senior IT leadership

🎯 Requirements

• 5-8+ years in IT operations, IT service management, IT strategy, or related enterprise IT leadership roles • Demonstrated expertise in IT operating models, process redesign, and organisational change management • Track record of leading cross-functional initiatives and securing buy-in from IT executives and business stakeholders • Ability to translate between technical IT language and business outcomes • Experience with IT service delivery transformation or enterprise software platforms • Strong problem-solving and systems-thinking skills; ability to map complex dependencies and workflows • Excellent communication, presentation, and facilitation skills for running structured discovery and review sessions • Demonstrated experience of operationalising SaaS solutions to deliver tangible business benefits • Background in Professional Services, Solution Consulting, or Enterprise Architect roles preferred • ITIL certification (Foundation or higher) or equivalent IT governance framework knowledge preferred • Experience at a SaaS company in customer success, implementation, or post-sales engineering preferred • Experience leading organizational change initiatives or IT transformation programs preferred • MBA, engineering degree, or advanced IT certifications preferred • Deep knowledge of IT operating models, service delivery models, and IT governance frameworks • Understanding of enterprise IT infrastructure and IT operations best practices • Ability to diagnose complex IT workflows and identify optimization and automation opportunities • Change management and stakeholder engagement skills to drive adoption of new operating models • Ability to influence without authority and build consensus across competing priorities • Exceptional presentation and communication skills for C-suite and technical audiences • Facilitation expertise to run structured discovery, design, and review sessions • Ability to distill complex subjects into clear, actionable narratives

🏖️ Benefits

• Permanent Contract and a competitive compensation package • Flexible Hours • Unlimited paid time off • 30 days of holidays • 3 company-paid volunteer days • 100% remote work with occasional travels to meet with colleagues and customers • Free access to professional training platforms • 16 weeks of fully paid leave for primary caregivers, extendable up to 8 additional months unpaid • 6 weeks of fully paid leave for secondary caregivers • 24/7 accident insurance coverage for accidents at work or during free time • Bonuses for referring successful hires after three months of continuous employment

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