IT Service Operations Specialist

🔥 21 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

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DöhlerGroup

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1838

🍽️ Food & Beverage

🏭 Manufacturing

Food & Beverage • Manufacturing • Food Industry

DöhlerGroup is a global provider of natural ingredients, integrated solutions, and innovative applications for the food and beverage industry. The company specializes in the development of taste and flavor solutions, health ingredients, and plant-based products, serving various markets including beverages, dairy, and food. With a strong focus on quality and sustainability, DöhlerGroup aims to bring ideas to life through cutting-edge technology and extensive market expertise.

📋 Description

• Receive, classify, and prioritize incidents and service requests • Efficiently manage and coordinate incoming support requests • Dispatch tickets to the appropriate internal IT specialists • Monitor progress and ensure transparent communication • Handle first-level support requests and independently resolve suitable IT issues • Support user and access-rights matters, as well as onboarding and offboarding processes • Assist with hardware provisioning, workplace moves, and rollouts • Document solutions and troubleshooting steps in the ticketing system • Contribute to the continuous development of service management processes and service quality • Collaborate with internal IT teams to ensure reliable IT support at the Darmstadt site

🎯 Requirements

• Completed IT training, for example as an IT specialist, or an equivalent qualification • Practical experience in an IT service desk, helpdesk, or IT support environment • Good knowledge of Microsoft Windows and Microsoft 365 • Experience with ticketing systems and basic IT service management processes • Structured, solution-oriented, and independent approach to work • Excellent communication skills • Strong service and customer orientation • Good written and spoken German and English

🏖️ Benefits

• Work with passion: meaningful responsibilities, genuine commitment, and positive energy • Opportunity to take on responsibility and contribute your own ideas • Flexible, cross-departmental development opportunities • Collaboration within a global, international team • Company culture built on trust, team spirit, and knowledge sharing • Equal opportunities regardless of age, origin, disability, ethnic background, gender, gender identity or expression, nationality, religion, sexual orientation, social background, or any other legally protected characteristic • Culture Fit Challenge • Opportunity to include the results of the Culture Fit Challenge with your application

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