Senior Commercial Operations Specialist

🔥 13 hours ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

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Arrive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

✈️ Travel

📦 Logistics

🚗 Transport

Travel • Logistics • Transport

Arrive is a leading global mobility platform that helps cities, businesses, and drivers optimize urban movement. The company combines parking payment solutions, data and analytics, in-car integrations, and policy and transport services to reduce congestion, improve parking utilization, and support public transport and urban planning. Operating multiple well-known mobility brands (EasyPark, Flowbird, ParkMobile, Parkopedia, RingGo, YourParkingSpace) across 90+ countries and 20,000 cities, Arrive delivers SaaS products and B2B solutions focused on payments, data-driven traffic reduction, and scalable urban mobility technology.

📋 Description

• Manage customer inquiries and commercial operations independently from end to end. • Create and manage quotations, invoices, orders, and service-related documentation. • Coordinate spare parts, service visits, and maintenance contracts. • Provide reliable support to customers and internal stakeholders. • Handle complex billing cases involving partial deliveries, split orders, or invoices. • Identify bottlenecks across the seven order types and streamline or automate manual workflows. • Take ownership of operational topics, handle exceptional cases, and make decisions within the scope of responsibility. • Coordinate priorities, timelines, and operational follow-ups across multiple teams. • Provide functional guidance, coaching, and onboarding for Specialists, junior team members, and working students. • Identify inefficiencies and continuously improve operational processes, tools, and workflows. • Contribute to automation initiatives and scalable processes. • Expand process documentation, guidelines, and best practices. • Informally provide operational cover for the team lead. • Act as an experienced operational sparring partner within the team.

🎯 Requirements

• Several years of experience in Commercial Operations, Lean/Process Management, Sales Operations, Customer Operations, Service Administration, or a comparable operational role. • Experience managing the operational lifecycle of physical goods and products, including order management, goods receipt, inventory management, deliveries, and invoicing. • Strong hands-on experience with ERP systems is essential. • Experience with operational order processing, inventory management, and invoicing within an ERP system. • A high degree of ownership and the ability to work independently and take responsibility. • Strong problem-solving skills combined with a proactive, hands-on mindset. • Ability to set priorities and remain organized under a high workload. • Strong operational understanding and sound decision-making skills. • Excellent communication and stakeholder management skills. • Team-oriented approach and the ability to support and guide less experienced colleagues. • Enjoyment of cross-functional collaboration in an international environment. • Customer-focused and solution-oriented mindset. • Experience with ERP systems, including order processing, inventory management, logistics, and invoicing. • Experience with Salesforce, Asana, Slack, Google Workspace/Google Drive, Confluence, and Microsoft Office is a plus. • Strong affinity for digital tools and the ability to quickly learn new systems. • German: fluent/professional proficiency (C1). • English: fluent/professional proficiency (C1). • Willingness to travel for workshops, training sessions, team meetings, and onsite operational collaboration. • This role can be performed remotely from anywhere in Germany.

🏖️ Benefits

• Flexible working hours • Remote-friendly working model • Flexible work location within Germany • International collaboration with teams at various locations • Opportunity to actively shape processes and ways of working • High visibility within the organization • Travel opportunities for workshops, training sessions, team meetings, and onsite operational collaboration

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