Nexthink
501 - 1000 employees
Founded 2011
☁️ SaaS
🏢 Enterprise
💰 Series D on 2021-02
SaaS • Enterprise
Nexthink is a Digital Employee Experience (DEX) platform that empowers IT teams to see, diagnose, and fix digital workplace issues. It leverages AI-powered solutions for real-time alerting, intelligent diagnostics, and automated remediation, ensuring optimization of workplace applications, collaboration tools like Teams and Zoom, and overall employee engagement. Nexthink helps organizations enhance IT efficiency, manage digital transformation, and maintain cost-effective digital work environments with measurable impact and operational excellence. The platform supports over 15 million endpoints globally, providing unparalleled visibility and automation for proactive IT management and service desk efficiency.
Senior Manager, Services GTM – NA
🔥 0 minutes ago
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Nexthink
501 - 1000 employees
Founded 2011
☁️ SaaS
🏢 Enterprise
💰 Series D on 2021-02
SaaS • Enterprise
Nexthink is a Digital Employee Experience (DEX) platform that empowers IT teams to see, diagnose, and fix digital workplace issues. It leverages AI-powered solutions for real-time alerting, intelligent diagnostics, and automated remediation, ensuring optimization of workplace applications, collaboration tools like Teams and Zoom, and overall employee engagement. Nexthink helps organizations enhance IT efficiency, manage digital transformation, and maintain cost-effective digital work environments with measurable impact and operational excellence. The platform supports over 15 million endpoints globally, providing unparalleled visibility and automation for proactive IT management and service desk efficiency.
📋 Description
• Provide quality oversight, coaching, and accountability • Partner with sales leadership to improve services attach rates • Own the commercial narrative around services in the region • Monitor the health of renewals and PS status across the North America region • Lead PS representation at NA QBRs, presenting escalation trends, quality metrics, and back-to-green outcomes
🎯 Requirements
• Proven experience operating at the interface of sales and professional services • Held previous leadership level role for at least 5 years in PS, sales or both, cumulatively • A track record of improving services positioning and attach rates • Experience managing a team of mid-to-senior level individual contributors, with a coaching-led approach • Strong experience in escalation management • Experience delivering services to large enterprise organisations; SaaS and EUC industry background an advantage • Strong project management expertise • Experience engaging C-level sponsors and commercial buyers
🏖️ Benefits
• Fully paid health, dental, vision for self and/or family • Unlimited PTO • 11 company-paid holidays • 3 extra days for volunteering • 401(k) plan featuring up to 4% company matching contributions
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