Customer Success Associate

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🕒 May 27

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NextPatient

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

Healthcare Insurance • SaaS • B2B

NextPatient is a company that offers a comprehensive suite of digital solutions aimed at enhancing patient experiences and streamlining operations in healthcare practices. Their offerings include patient self-scheduling, automated waitlist management, smart reminders, digital check-ins, payment solutions, and post-visit reviews. NextPatient integrates with electronic health record (EHR) systems to provide modern, time-saving features that allow patients to manage appointments and payment processes conveniently and securely. Over 6,000 providers trust NextPatient to improve practice efficiency and patient satisfaction.

📋 Description

• Help practices run on the NextPatient suite and support them day-to-day • Work under Client Success Managers to cover clients • Advocate for product enhancements desired by clients • Manage your own clients as skills and confidence grow

🎯 Requirements

• Expert in our product • Ability to listen to clients and understand their needs • Configure the product to deliver the best results • Detail-oriented • Communicate effectively with clients and teams

🏖️ Benefits

• Freedom to work from home • No fixed vacation policy. We encourage everyone to take a real 2-week vacation each year to somewhere amazing. • Year-end company-wide trip where you can get to know everyone in the company (2025 in Austin, 2024 in Miami, 2023 in Park City) • Mid-year team-wide trips with +1s, so your partner can meet the people you're always talking about (2025 in Chicago, 2024 in Las Vegas, 2023 in San Francisco) • Health benefits, 401(k) with company match, and equity