Customer Success Manager

🕒 May 27

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NextPatient

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

Healthcare Insurance • SaaS • B2B

NextPatient is a company that offers a comprehensive suite of digital solutions aimed at enhancing patient experiences and streamlining operations in healthcare practices. Their offerings include patient self-scheduling, automated waitlist management, smart reminders, digital check-ins, payment solutions, and post-visit reviews. NextPatient integrates with electronic health record (EHR) systems to provide modern, time-saving features that allow patients to manage appointments and payment processes conveniently and securely. Over 6,000 providers trust NextPatient to improve practice efficiency and patient satisfaction.

📋 Description

• Lead new client implementations and guide practices to a successful go-live • Configure NextPatient to match each client’s workflows and goals • Run web-based training sessions and ensure clients feel confident using the platform • Act as the day-to-day point of contact for client questions and support • Proactively reach out to clients with best practices and new feature education • Troubleshoot issues and find practical solutions quickly • Build strong relationships and become a trusted partner to your clients • Gather client feedback and help shape the product roadmap • Help improve internal processes across implementation, support, and account management

🎯 Requirements

• 3–5+ years of experience in customer success, account management, or a similar role • Strong problem-solving skills and attention to detail • Clear, thoughtful communication over email and phone • Ability to manage multiple clients and priorities at once • Curiosity and a desire to deeply understand how things work • A high level of ownership and follow-through • SaaS experience preferred • Healthcare experience is a plus, but not required

🏖️ Benefits

• Freedom to work from home • No fixed vacation policy. We encourage everyone to take a real 2-week vacation each year to somewhere amazing • Year-end company-wide trip (2025 in Austin, 2024 in Miami, 2023 in Park City) • Mid-year team trips with +1s (2025 in Chicago, 2024 in Las Vegas, 2023 in San Francisco) • Health benefits, 401(k) with company match, and equity