Horizon3.ai
51 - 200 employees
Founded 2019
Horizon3.ai's mission is to help you find and fix attack vectors before attackers can exploit them. NodeZero, our autonomous penetration testing solution, enables organizations to continuously assess the security posture of their enterprise, including external, identity, on-prem, IoT, and cloud attack surfaces.
Senior Manager, Customer Success
🕒 May 27
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Horizon3.ai
51 - 200 employees
Founded 2019
Horizon3.ai's mission is to help you find and fix attack vectors before attackers can exploit them. NodeZero, our autonomous penetration testing solution, enables organizations to continuously assess the security posture of their enterprise, including external, identity, on-prem, IoT, and cloud attack surfaces.
📋 Description
• Lead and grow a high-performing team of Customer Success Managers • Drive adoption and value realization from NodeZero • Own strategic customer relationships with executive stakeholders • Enable expansion opportunities and secure renewals • Collaborate cross-functionally with Sales, Channel, Product, and Support teams • Build operational rigor and own processes in Gainsight and Salesforce • Develop playbooks and processes for efficiency • Aggregate structured feedback to inform product strategy
🎯 Requirements
• 7+ years of experience in Customer Success, Account Management, or related post-sales roles in cybersecurity or B2B SaaS • 2–3+ years of direct people management experience • Proven success meeting or exceeding goals tied to Net Revenue Retention (NRR) and Gross Dollar Retention (GDR) • Experience managing strategic customers with executive-level relationship management skills • Deep understanding of security operations and/or MSSP business models • Strong communicator and storyteller with excellent presentation skills • Proficient in Gainsight, Salesforce, JIRA, and Confluence • Bachelor’s degree required; advanced degree or MBA is a plus
🏖️ Benefits
• Health insurance • Vision insurance • Dental insurance • Flexible vacation policy • Generous parental leave • Growth opportunities • Innovative culture • Hybrid & remote work options • Competitive compensation
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