Senior Manager, Development – CRM

Job not on LinkedIn

🕒 May 27

🌲 North Carolina, Texas – Remote

🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $182.8k - $321.4k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Lead and scale multiple agile engineering teams delivering high-impact CRM integration capabilities across the Genesys Cloud platform • Own end-to-end delivery across integration domains, ensuring alignment on priorities, dependencies, and execution outcomes across teams • Drive technical strategy for CRM integrations, enabling scalable, reliable, and secure solutions across Salesforce, ServiceNow, Zendesk, and partner ecosystems • Influence architectural decisions across teams, balancing short-term delivery with long-term platform evolution and performance • Partner with Product Management and senior stakeholders to translate business priorities into execution plans that deliver measurable customer and platform impact • Build and evolve modern integration architectures using REST APIs, cloud-native services, and web-based UI frameworks • Strengthen engineering excellence by driving best practices in code quality, testing, CI/CD, and operational reliability • Develop and mentor managers and engineers, fostering accountability, growth, and a culture of collaboration and continuous improvement • Identify and resolve delivery risks early, ensuring predictable execution across complex, multi-team initiatives • Collaborate with internal architects and external partners to design and deliver strategic integrations that expand platform capabilities and ecosystem value

🎯 Requirements

• Proven experience leading and developing high-performing software engineering teams in cloud or SaaS environments • Strong technical background in system design, scalability, performance, and reliability • Experience working with CRM platforms or customer engagement systems • Familiarity with CRM integration interfaces such as OpenCTI, Lightning, APEX, or OpenFrame • Experience with modern JavaScript or TypeScript frameworks such as Vue or Svelte • Demonstrated ability to define and execute technical strategy aligned with business objectives • Strong cross-functional collaboration skills with product, design, and engineering stakeholders • Track record of delivering complex, multi-team technical initiatives with high quality and predictability.

🏖️ Benefits

• Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments