Nextracker Inc.
Energy • Hardware • B2B
Nextracker Inc. is a provider of solar energy solutions that designs, supplies, and supports utility-scale solar projects from design through operations. The company delivers specialized solar tracking hardware, installation logistics, training, and ongoing operations support, and pairs field-proven equipment with data-driven “solar intelligence” to improve yield, speed deployments, and ensure reliable performance in challenging environments worldwide.
Customer Success Manager
Job not on LinkedIn
November 11
Nextracker Inc.
Energy • Hardware • B2B
Nextracker Inc. is a provider of solar energy solutions that designs, supplies, and supports utility-scale solar projects from design through operations. The company delivers specialized solar tracking hardware, installation logistics, training, and ongoing operations support, and pairs field-proven equipment with data-driven “solar intelligence” to improve yield, speed deployments, and ensure reliable performance in challenging environments worldwide.
📋 Description
• Lead seamless onboarding experiences tailored to robotic inspection and AI monitoring deployments • Serve as the primary point of contact for assigned accounts, fostering trust and long-term partnerships • Conduct regular check-ins, performance reviews, and strategic planning sessions with clients • Monitor customer health metrics and proactively address risks to satisfaction or renewal • Collaborate with engineering, field service, and support teams to resolve issues and optimize system performance • Develop and deliver tailored training materials to empower customer teams
🎯 Requirements
• 8+ years of proven experience in customer success, technical account management, or field operations—preferably in robotics, automation, or AI-driven services • Strong understanding of industrial inspection workflows and remote monitoring technologies • Exceptional communication skills with the ability to translate technical concepts for executive and operational audiences • Strategic thinker with a bias for action and a passion for customer advocacy • Familiarity with CRM tools, ticketing systems, and customer health dashboards • Solar Asset Manager experience preferred
🏖️ Benefits
• Health care coverage • Dental and vision • 401(K) participation including company matching • Company paid holidays with unlimited paid time off • Generous discretionary company bonuses • Life and disability protection • Stock compensation for certain positions
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