Customer Program Manager

🕒 March 31

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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Nexxa.ai

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

Nexxa. ai is an industrial AI company building agentic automation for industrial operations. Its platform learns from engineers and employees to take over complex, repetitive workflows, autonomously setting goals and execution criteria to increase productivity and resilience. Delivered as an integrated solution that works with existing technology stacks, Nexxa. ai positions itself as a SaaS-like enterprise tool that generates immediate ROI for operations teams.

📋 Description

• Manage end-to-end project schedules for customer engagements across Applied AI (FDE team) and core engineering teams spanning multiple geographies and time zones • Maintain real-time project status visibility — Confluence boards, Jira tracking, weekly status reports — so leadership, engineering, and the Delivery Manager always have a single source of truth • Run internal project review cadences: bi-weekly planning reviews, customer submissions reviews, and dev question sessions across all active engagements • Proactively identify risks, dependencies, and blockers before they become surprises — escalate to the Delivery Manager with proposed mitigations, not after deadlines slip • Own cross-site coordination across multiple sites — bridging time zones, aligning handoffs, and ensuring nothing falls between teams • Drive daily and weekly status updates across all active projects — post EOD updates in team channels with key changes, blockers, and next actions tagged to DRIs • Prepare and deliver weekly internal status reports to the CPO every Friday — consolidating project health, risk register, and upcoming milestones across all accounts • Track and maintain delivery governance artifacts: project plans, feedback/release trackers, QA checklists, go-live readiness assessments • Coordinate resource allocation and capacity planning across FDEs and engineering — flag overload risks and propose reallocation before quality suffers • Ensure Jira hygiene: correct assignees, updated due dates, closed tickets, and clean backlogs — so automated reporting and AI tools produce accurate outputs • Support the Delivery Manager in preparing customer-facing materials: milestone review decks, progress summaries, and QBR data

🎯 Requirements

• 5+ years in technical program management, project management, or delivery management — with at least 2 years managing cross-functional, cross-site engineering teams • Proven experience managing 3–5 concurrent external facing projects simultaneously without dropping balls — you have a system, not just hustle • Strong command of project management tooling: Jira, Confluence, Rocketlane (or similar), and spreadsheet-based reporting. You're the person who keeps these tools clean and current. • Experience coordinating across time zones and distributed teams — you've worked with India/APAC engineering teams and know how to structure async handoffs • Excellent written communication — your status updates are crisp, your escalations are clear, and your meeting notes are actionable. You don't write paragraphs; you write bullet points with owners and dates. • Technical fluency — you can read architecture docs, understand data pipeline concepts, and have productive conversations with engineers about scope, effort, and trade-offs. You don't need to code, but you need to understand the work. • Anticipatory mindset — you see risks coming before they materialize. You flag a Milestone 1 delivery risk on Monday, not on Thursday when it's due. • Experience in enterprise SaaS, consulting delivery, or systems integration. Heavy industry experience (manufacturing, supply chain, energy) is a strong plus.

🏖️ Benefits

• Architect the intelligence layer for the world's largest industrial companies — your designs will run with top Fortune 100 companies • Work directly with the CPO and CTO on every engagement — ZERO layers of bureaucracy • Backed by silicon valley top VCs, with access to their portfolio network and enterprise resources • Early-stage equity with significant upside