Client Success Program Manager

🕒 March 28

🏄 California, Ohio – Remote

🏄 California – Remote 🏈 Ohio – Remote

💵 $66.8k - $75k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

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NAMSA

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

⚕️ Healthcare Insurance

🧬 Biotechnology

💊 Pharmaceuticals

Healthcare Insurance • Biotechnology • Pharmaceuticals

NAMSA is a global leader in medical device testing and research, offering comprehensive consulting, preclinical research, clinical research, and testing services for medical device and IVD manufacturers worldwide. With a team of over 1,400 specialists and state-of-the-art labs across North America, Europe, and Asia, NAMSA conducts extensive testing to ensure the safety, efficacy, and compliance of medical devices. The company provides strategic consulting on regulatory submissions and market strategies, helping clients navigate complex regulatory landscapes efficiently and effectively. Founded in 1967, NAMSA is trusted by manufacturers to deliver high-quality services from concept to commercialization.

📋 Description

• Serve as primary liaison for assigned accounts, ensuring clarity, alignment, and smooth delivery across multiple labs and teams. • Lead complex or multisite client programs/projects from scope through completion. • Effectively recover and stabilize troubled client accounts or projects through proactive communication, issue resolution, and alignment across teams. • Provide program visibility through organized communication, effective meetings, and concise updates. • Schedule and facilitate effective meetings by bringing the right cross-functional stakeholders together, preparing agendas, capturing action-oriented notes, and creating supporting materials (e.g., slide decks) as needed. • Identify risks early, de-escalate issues, and resolve challenges to keep programs on track. • Maintain strong client relationships while representing the client internally across sales, operations, Study Directors, and other stakeholders. • Engage as an active member of the Global Client Success team to troubleshoot system issues, continuously enhance the client journey, and contribute to operational excellence efforts. • Support digital adoption and client navigation of NAMSA portals. • Ensure Salesforce data accuracy for assigned accounts and projects. • Provide insights, reporting, and feedback to drive client satisfaction and operational improvements. • Contribute subject matter expertise and support training of Global Client Success team members as needed.

🎯 Requirements

• Bachelor’s degree required; scientific discipline preferred. • 7+ years of experience in client-facing, operational, or program/project management roles in Med Tech, Med Device, Bio Tech and Pharma required. • Strong communicator with demonstrated client empathy, professionalism, and service mindset. • Highly organized, detail‑oriented, and proactive with strong time‑management skills. • Proven ability to manage multiple priorities in a matrixed environment. • Skilled problem‑solver able to course‑correct troubled projects or accounts. • Experience in regulated industries preferred; medical device experience a plus. • Proficiency with Salesforce, Microsoft Office (Teams, Outlook, Excel, PowerPoint), and client portals; technical aptitude and troubleshooting ability required. • Experience with scheduling and leading meetings, including use of Teams and Outlook. • Strong analytical skills with experience creating and maintaining data spreadsheets. • Program/project management experience preferred. • PMP and CAPM certification preferred.

🏖️ Benefits

• Health insurance • 401(k) retirement plan • Paid time off • Flexible working arrangements • Professional development opportunities