Commercial Lines Account Manager, Senior AM

🕒 April 28

🐊 Florida, North Carolina, +2 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote ⚔️ Virginia – Remote

💵 $57k - $110k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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NFP, an Aon company

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

NFP, an Aon company, helps organizations and people solve problems.

📋 Description

• Manage primary client relationship and development of customer service plan. • Maintain a focus on growth and retention of assigned book of business. • Establish and maintain a high level of trust with clients through consistent contact and proactive resolution of any actionable serving items, questions or concerns. • Initiate client meeting to strategize for the renewal marketing process. • Advise on the best coverage alternatives. • Able to review ownership and management contracts, property leases and other contractual documents to gather important information and insurance requirements for compliance purposes. • Will discuss and negotiate coverage and related pricing with carriers and wholesalers based on in depth understanding of client’s exposures and historical claims. • Prepare renewal submission based on strategy client meeting results, including loss analysis, changes in exposure/operations and recommended coverage options. • Conduct renewal presentation with clients either individually or with other members of the team. • Strong knowledge of Marketing/Underwriting Process including selecting appropriate markets based on appetite, presenting the clients operational story in the best light to the underwriter, summarizing historical claims, documenting carrier clearance. • Continuing high-level and consistent carrier/wholesale communication to obtain the most comprehensive quote by the target timeline. • Be a strategic negotiator to obtain comprehensive coverage and most competitive premium. • Develop strong relationships with business partners including carrier underwriters, wholesalers and any other professional service providers. • Set priorities and manage workflow and timelines to ensure goals are met. • Document correspondence, electronic documents and all pending activities wit in the Management Operating System. • Engage and encourage consistent professional communication with clients, carriers and staff. • Provide consistent and clear guidance to the associate account manager or other support staff. • Oversight and sign off of all client servicing tasks, Pre-Renewal and Post-binding work that the assigned associate is accountable for. • Stay informed with industry insurance information, training, new available markets or technologies and changing legislation affecting the eldercare industry. • Inclusive engagement of the assigned associate with client virtual and/or phone calls in order for the entire team to understand next steps and outcomes. • Strong communication and proactive engagement with the assigned associate in order to foster high level of collaboration and a learning environment.

🎯 Requirements

• Property and casualty insurance license upon hire is required. • Professional designations preferred/helpful (CIC, AAI, CISR, CPIA) • Ideally 5+ years Property Casualty servicing experience • BA/BS degree is preferred. • HS Diploma or equivalent is required. • Demonstrated in-depth knowledge of insurance coverages and an ability to communicate this knowledge clearly to clients and underwriters. • Strong written, verbal and negotiation skills. • Ability to prioritize and self-manage workload. • Advanced MS Office skills, to include Excel, Word, Powerpoint. • EPIC experience is preferred, but will consider other agency management system experience.

🏖️ Benefits

• PTO & paid holidays • 401(k) with match • exclusive discount programs • health & wellness programs