AI Solution Strategist

🕒 5 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• You'll operate at the crossroads of AI product strategy, (pre) sales and customer success. • Work hand-in-hand with Product Managers and Engineers, and go-to-market (GTM) teams, to define, develop, and launch conversational AI agents that power large volumes of live customer interactions. • The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution. • Serve as a strategic partner to customers, supporting the evolution, execution, and adoption of concrete AI initiatives. • Convert business requirements into well-designed, high-performing AI agents. • Lead delivery across multiple concurrent complex agentic projects that receive maximum visibility both from customer side as well as from the NiCE perspective. • Bridge the gap between technical teams and business stakeholders throughout the entire development lifecycle. • Shape agent behavior through conversational design, product intuition, and performance data. • Surface data-driven action items and iterations that sharpen both customer outcomes and internal decision-making.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems or a related discipline (or demonstrated equivalent experience). • An MBA or similar experience combining technology and business operations is a notable advantage. • Proven ability to juggle multiple high-stakes projects at once. • History of rallying cross-functional teams toward delivery in demanding environments. • Solid grasp of software development fundamentals, product management, and engineering workflows. • You won't be writing code daily, but you need enough technical depth to hold your own alongside engineers and PMs. • Capable of bridging the gap between ambitious product vision and working AI agents. • Experience with conversational design principles and customer experience strategy. • Practical understanding of what's involved in deploying AI that reliably serves real customers at volume. • Skilled at using performance data to spot issues, mitigate risks, and iterate toward better outcomes. • Sharp written and verbal communicator. • Can distill complex technical detail into clear, actionable language for non-technical audiences. • Strong critical thinking and comfort with ambiguity, able to make sound calls with incomplete information. • Effective at aligning diverse stakeholders and maintaining momentum across workstreams.

🏖️ Benefits

• Get deeply involved in building and launching AI agents at the leading edge of the industry. • Collaborate daily with product and engineering teams pushing the boundaries of enterprise AI at NiCE. • Build a distinctive skill set spanning AI strategy, conversational design, and customer operations. • Gain expertise that's in high demand and short supply across the market.