Business Consultant, AI Strategy

🕒 May 14

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Serve as a strategic advisor to enterprise customers on AI-led CX and contact center transformation • Own the end-to-end business case, from value hypothesis through realization and sustained ROI • Lead customers in identifying, prioritizing, and sequencing AI-driven CX use cases tied to measurable financial and operational outcomes • Translate AI-enabled capabilities into clear adoption strategies, value metrics, and executive success criteria • Design and lead enterprise change strategies across people, process, technology, and governance • Act as program-level consulting lead for multi-product, multi-stakeholder initiatives • Build long-term executive relationships, becoming a trusted advisor to senior leadership • Ensure accountability for value realization, benefits tracking, and ROI delivery • Identify opportunities for expansion, renewal, and additional strategic engagements

🎯 Requirements

• Strong experience in enterprise business consulting, preferably within technology, CCaaS, or CX software • Demonstrated expertise advising customers on AI-enabled transformation, including AI, automation, analytics, or decisioning • Deep understanding of contact center operations and CX economics • Proven ability to build and defend complex business cases, financial models, and ROI analyses • Strong strategic consulting mindset—able to move from executive vision to execution roadmap • Exceptional executive presence and communication skills, including C-suite presentations • Track record of influencing senior stakeholders and leading without formal authority • Experience leading multi-product, multi-workstream enterprise programs • Comfort operating in a matrixed, fast-paced, and ambiguous environment.

🏖️ Benefits

• Join an ever-growing, market-disrupting global company where teams—comprised of the best of the best—work in a fast-paced, collaborative, and creative environment. • Professional development opportunities.