Forward Deployment Engineer

🕒 April 24

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• AI Agent Design & Development • AI Agent Lifecycle Ownership • System Integration & Automation • Full Stack Solution Development • Customer Solution Engineering • Product Innovation & Feedback • Technical Demonstration & Enablement • Architect agent behaviors including intent handling, workflow orchestration, and multi-system interactions

🎯 Requirements

• Large Language Models • Prompt engineering • Agent orchestration frameworks • Retrieval-augmented knowledge systems • Conversational AI architecture • Backend services and APIs • Web and conversational interfaces • Integration layers • Data pipelines • REST APIs and microservices • CRM and business system integrations • Knowledge systems and data stores • Identity and access management • 1+ years of experience in a technical role

🏖️ Benefits

• Join an ever-growing, market disrupting, global company • Work in a fast-paced, collaborative, and creative environment • Endless internal career opportunities across multiple roles, disciplines, domains, and locations