Portfolio Sales Engineering Manager – Western & Northern Europe

🕒 April 23

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Lead and manage with vision and hands-on expertise across Agentic Experience Autonomation, Workforce Empowerment and CX Engagement Orchestration solutions to deliver exceptional experiences for customers, partners, and prospects. • Motivate and coach by example, actively engaging in strategic and high-value opportunities. • Lead the technical aspects of the sales process across discovery, solution design, demonstrations, and validation. • Ensure customer business challenges are clearly understood and mapped to value-driven NiCE portfolio solutions. • Own and elevate the technical sales motion for complex, enterprise AI opportunities. • Act as an executive-level storyteller, translating customer business outcomes into compelling AI-driven solution narratives. • Coach and mentor pre-sales teams to operate confidently at both strategic and technical depth. • Provide timely and high-quality support for RFIs, RFPs, and customer technical inquiries. • Guide proof of concepts (POCs) including success criteria, AI evaluation metrics, and value realization. • Build strong relationships with customers, partners, and internal stakeholders. • Provide structured feedback to Product and R&D based on customer and market insights to influence the product roadmap.

🎯 Requirements

• Proven leadership experience in pre-sales, solution consulting, or technical sales within enterprise software or SaaS. • Strong hands-on experience with Conversational AI, Agent Assist, digital agents, or AI-driven CX platforms. • Deep understanding of AI concepts such as intent recognition, dialog management, NLP/LLMs, automation workflows, and model performance KPIs. • Exceptional storytelling and presentation skills with executive credibility. • Ability to translate abstract AI capabilities into concrete, business-driven outcomes. • Comfortable operating across C-level, technical architects, and operational leaders. • Experience managing multiple complex opportunities concurrently.

🏖️ Benefits

• NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.