Renewal Account Manager

🔥 14 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Prepare and analyze financial reports and contractual documents ahead of internal renewal meetings to facilitate informed discussions. • Engage directly with clients to understand their goals and desired outcomes for contract renewals, ensuring alignment with business objectives and customer expectations. • Negotiating contract terms, pricing, and other details to achieve favorable outcomes for both the company and the customer, which will maintain and increase revenue through effective contract negotiations • Partner with SAMs, AEs, Technical Account Managers (TAMs) and the Finance team to represent the best interest of NiCE and revenue retention goals • Partner with the finance team to ensure healthy price points • Extending contracts for multiple years • Become intimately familiar with customer contracts and NiCE billing methods • Maintain working knowledge of competitors and what strategy NiCE should develop for counter offers and retaining the customer. • Maintain working knowledge of NiCE products/services • Partner with TAMs, SAMs, and AEs to ensure consistent messaging to the customer • Measure success via tracking of client retention and revenue growth with multiple sources such as Salesforce and Excel. • Communicate effectively and professionally with internal and external stakeholders. • Investigate areas of risk and prepare course of action/recommendations to minimize risk • Create and prepare contract documents, presentations, emails, and spreadsheets to support contract management activities

🎯 Requirements

• Bachelor’s degree in Information Technology or Business Administration or related field or equivalent work experience • 4+ years applicable experience in contract negotiation • 4+ years in contact center or service delivery • Experience with SAAS billing models • Demonstrated experience in a fast-paced environment and meeting customer contract timelines • Demonstrated experience working independently with little to no daily supervision • Ability to pivot between negotiation projects • Ability to multitask responsibilities • Exhibit adaptability and responsiveness by embracing change and implementing necessary adjustments to support evolving business needs and customer expectations. • Thrive in uncertain environments by maintaining focus and productivity amid incomplete information or shifting parameters. • Tracking and reporting on renewal metrics, such as renewal rates. • To be innovative with strategic ideas and approaches in negotiation • To have Problem solving and critical thinking skills • To be able to effectively communicate with high level customer stakeholders such as CEOs, CTOs, and CFOs. • To be Efficient with Microsoft office applications, PowerPoint, and Salesforce. • Bonus Experience: Account Management or sales experience

🏖️ Benefits

• Join an ever-growing, market disrupting, global company • Fast-paced, collaborative, and creative environment • Endless internal career opportunities across multiple roles, disciplines, domains, and locations.