RVP, Sales, CX

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September 11

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NICE

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SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

📋 Description

• Preside over the booking, revenue and operations of a team of 5 account executives focused on hunting and acquiring new logos. • Develop, refine, and deploy sales strategy and processes. • Forecast and present sales data to VP and C-suite. • Coach account executives on effectively analyzing clients’ business needs to position NICE. • Work cross-functionally and lead the sales, presales, engineering and support efforts for the account to achieve business goals. • Develop and maintain high-level relationships with VP, CIO and CEO levels. • Attend tradeshows. • Build trust and rapport with current and potential customers. • Regularly close deals and build future pipeline within or exceeding goals. • Complete all NICE paperwork timely - expense reports, sales call logs, etc. • Travel required 50%.

🎯 Requirements

• Track record of successfully selling complex customized solutions into sophisticated accounts. • Contact Center / Customer Experience software experience preferred. • 3+ years of previous experience leading a technology sales team. • Demonstrated ability to effectively coach and manage account executive performance. • Able to manage multiple, complex sales opportunities simultaneously. • Direct approach that prioritizes the simplest route to the most profitable result. • Ability to develop relationships with the C-suite and influence strategic application of NICE solutions. • Exceptional communication and presentation skills. • Experience with SFDC and CPQ highly desired • You will have an advantage if you also have: • Experience/knowledge of CCaaS, CX, and Conversational AI solutions. • Experience/knowledge selling a full suite of SaaS products. • Certifications and knowledge of cloud technologies (AWS, Azure, Google)

🏖️ Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!