Senior Director, Strategic Initiatives

🕒 May 14

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧐 Strategy

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Own the 1–3 highest-priority non-AI strategic initiatives at any given time, as defined by the CEO and COO — structuring vague mandates into clear problem statements, hypotheses, and workplans without being told how. • Work alongside the AI Transformation lead on initiatives that require both AI deployment and broader strategic or operating model change. • Drive accountability across functions and seniority levels without direct management authority — convening workstreams, aligning competing stakeholders, and holding the right people to the right outcomes. • Move fluidly across problem types — org design one quarter, M&A integration planning the next, GTM strategy the one after — without losing rigor or credibility. • Write and communicate at an executive level — recommendations that land with the CEO, CFO, or Chief People Officer, not just get presented to them. • Actively shape the mandate as Year 1 priorities become clearer — this role should expect the agenda to shift and lean into that, not resist it.

🎯 Requirements

• 3–5 years at a top-tier management consulting firm (McKinsey, BCG, Bain, or equivalent) — the baseline for structured problem-solving, executive communication, and operating under ambiguity. The consulting background should be visible in how problems get framed, not just as a line on a resume. Substantive strategy and operating model work is a strong signal; years spent in process improvement are a weaker one • Meaningful industry experience after consulting, specifically within technology or software — the complexity and pace of a tech company is the most transferable context for what this role will encounter • Generalist depth across strategy, operating model design, M&A, GTM, cost transformation, or talent — not deep specialization in one domain. Candidates who have only ever done one type of work, however deeply, are a weaker fit • A track record of driving outcomes, not just running well-structured programs — knows the difference between a program that looks good in a status update and one that's actually delivering. • Comfortable in front of senior stakeholders fast — can be in a room with a CFO or Chief People Officer on week two of a program and be taken seriously. • Able to drive accountability across people they don't manage, including people senior to them in other functions — influence over mandate.

🏖️ Benefits

• Join an ever-growing, market disrupting, global company where the teams — comprised of the best of the best — work in a fast-paced, collaborative, and creative environment. • Endless internal career opportunities across multiple roles, disciplines, domains, and locations.