Senior Portfolio Solution Engineer, Actimize

🕒 March 12

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Provide key subject matter expertise within financial crime and compliance. • Engage with NICE Actimize’s prospects and clients to understand technical and functional requirements, from both current and aspirational perspectives • Position solutions for specific prospect requirements, and articulate how value and business benefits can be achieved • Explain features and benefits of the NICE Actimize solutions in comparison to competitive products • Deliver product presentations to technical and management personnel, and bring Actimize’s differentiation to life through the medium of a demo • Develop relationships with prospects and customers • Communicate with sales and product management regarding customer needs • Lead Proof of Concept engagements, working with the client, sales, and technical presales • Completing RFI/RFPs; identifying client requirements and ensuring proactive communications with customers to ensure customer satisfaction • Participate in trade shows, seminars and other industry events.

🎯 Requirements

• Experience in a client facing role within the financial services, financial software or enterprise software industries and/or a relevant degree and level of technical aptitude • Ideally, an understanding of the financial crime landscape • Excellent verbal, written, and interpersonal communication skills • Proven ability to quickly and deeply learn new technologies and clearly communicate their value proposition • A curious mind – You’ll need to solve problems to drive business success and revenue • Consultative and confident, with an ability to thrive in a fast paced, dynamic environment • Experience in gathering requirements, documenting business needs and presenting solutions to a senior audience • Must be willing to travel to customer sites 40%+

🏖️ Benefits

• Detailed knowledge of fraud, financial crimes and compliance industry • Full training & enablement on our Actimize financial crime products. • Good insight into business value and business case driven solutions • Confidence in AI (NLP, Analytics & Decisioning, Automation, Machine Learning, etc) • Good understanding of statistical data modelling concepts • Experience in enterprise-wide case management