Senior Sales Engineer – AI Agents, DACH

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Partner with the sales team to plan, prepare and execute on complex, strategic enterprise deals across DACH and expansion markets. • Lead discovery calls and technical deep dives with enterprise stakeholders, uncovering pain points and business requirements. • Create and deliver powerful, customized product demonstrations and presentations that resonate with both technical and business audiences. • Design and recommend solutions tailored to customer needs, articulating the capabilities and value proposition of NiCE Cognigy. • Run and support POCs/POVs that prove value in real enterprise environments. • Be a visible voice for NiCE Cognigy in the market — representing us through thought leadership at customer events, webinars, trade shows and marketing activities to build awareness. • Stay ahead of the competitive landscape and deliver credible technical comparisons against other AI Agent and agentic AI platforms. • Collaborate with product and other internal teams to feed back customer requirements and deliver internal enablement.

🎯 Requirements

• Senior Presales / Sales Engineering Expertise: A tenured track record in presales, sales engineering, or solution consulting — ideally managing complex enterprise deals end to end. • Enterprise Software Proficiency: Deep background in the enterprise software space, particularly contact center (CCaaS) or automation technologies. • AI Agents & Generative AI Experience: Hands-on experience presenting AI Agents, agentic AI, conversational and generative AI technologies. • AI-Native Way of Working: You actively use LLMs and AI tools in your daily work to move faster and build better. Whether it's agentic coding assistants like Claude Code, Cursor, or GitHub Copilot, AI app builders like v0, Lovable or Replit Agent, or general assistants like Claude and ChatGPT, you know how to put these tools to work — "vibe coding" tailored demo environments, prototyping integrations, and accelerating POCs that wow customers. • Programming Skills: JavaScript programming/scripting experience essential; Java, Python or similar is a plus. • Contact Center Knowledge: Understanding of contact center technology (SIP, SBCs, ACD, ASR, TTS, etc.) and experience with conversation, IVR or chatbot design. • Thought Leadership & Presence: A confident, engaging presenter comfortable on stage at customer and industry events. • Technical Depth: Strong grasp of NLU/NLP, conversational AI technologies, and related software, including UI/UX. • Sales Acumen: Able to translate complex technology into clear business value and build rapport with senior enterprise stakeholders. • Communication & Collaboration: Excellent communication skills and cross-functional collaboration. Fluent in German and English; additional regional languages a plus.

🏖️ Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!