Solution Consultant, CX

November 12

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NICE

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SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

📋 Description

• Deliver demonstrations that align the Playvox by NiCE portfolio with the customer’s business challenges • Identify all functional and technical challenges of assigned accounts • Manage and interpret customer requirements and use discovery skills to understand, anticipate and exceed customer needs. • Influence and educate clients that Playvox by NiCE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value. • Lead in all technical and operational aspects of the sales process, including data integration and CRM connectivity. • Assist with the definition and execution of successful proof of concepts (POC), where appropriate. • Actively contributes to a team approach with account executives and overlay teams. • Able to promptly respond to functional and technical elements of RFIs/RFPs • Serve as a thought leader both internally and externally, participating in knowledge-sharing, enablement, and product documentation.

🎯 Requirements

• 7+ years of experience supporting software products and services. • 3+ years of experience with Workforce Management as a vendor or user. • Advanced knowledge of Workforce Management principles, fundamentals, and industry best practices. • Knowledge of SaaS solutions, APIs, CRM connectivity and the ability to explain functionality to both business and technical teams. • Exceptional presentation and demo capabilities. • Experience customizing and building the storyboard for demos and POC. • Demonstrated success in achieving strategic deal wins. • Ability to manage multiple, complex sales opportunities simultaneously. • Ability to communicate from C-level executives down to Agent/Front Line level employees, conveying technical concepts to business audiences effectively. • Customer-centric mindset with passion for understanding and addressing customer challenges.

🏖️ Benefits

• NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.