Senior Customer Success Manager, Digital

🕒 May 14

🗽 New York – Remote

🗽 New York – Remote

💵 $79k - $132k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Nielsen

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1923

📱 Media

💰 Post-IPO Debt on 2023-02

Media • Data Analytics • Marketing

Nielsen is a global measurement and data analytics company that provides audience measurement and media metrics solutions across various platforms. They offer cross-media measurement services spanning TV, digital, streaming, and audio for more precise media planning and marketing optimization. Nielsen's flagship product, Nielsen ONE, integrates these services to deliver a comprehensive view of audience habits and preferences. Additionally, they offer insights and tools for understanding consumer behavior and optimizing marketing strategies, backed by a robust data infrastructure including big data and panel methodologies. Nielsen also champions diversity and inclusion, emphasizing a culture supported by a diverse workforce and numerous business resource groups.

📋 Description

• Play a critical role in ensuring customer satisfaction • Build strong relationships with customers • Provide exceptional customer experiences that result in business growth and additional recurring revenue • Drive true value for customers • Act as primary point-of-contact for the Client • Develop trusted relationships with decision makers • Understand each customer’s strategic goals and advertising tactics to make recommendations • Gather valuable feedback from clients for continual product improvements • Maintain expertise on industry trends/practices and competitive landscape • Lead cross-functionally to drive customer success • Work closely with internal teams to balance and meet customer expectations • Oversee the customer onboarding process and campaign management process

🎯 Requirements

• Bachelor’s degree • 5+ year’s previous client services/account management experience at a SaaS company or in an agency setting • Understanding of the overall media and measurement landscape in advertising • Experience overseeing online advertising campaigns and media operations • Stellar presentation skills with direct experience presenting to clients • Knowledge in the usage and operations of ad-serving technologies a plus • Excellent communicator in-person, on the phone, through email and over web presentations • Strategic thinker with the ability to think and respond quickly in front of customers • Strong organizational skills with keen attention to details: use workstreams, playbooks, data, and analytical tools to help structure the team’s thinking • Facilitate alignment across multiple senior stakeholders, and reach insightful, actionable answers to challenging and ambiguous problems • Experience working with cross functional teams • Passionate about consumers and the technologies that serve them • Strong focus on user needs and an intellectual curiosity about the products that help to meet them

🏖️ Benefits

• comprehensive health and wellness plans • a 401(k) with a Nielsen company match • generous paid time off • possible company-provided vehicle • discretionary incentive/bonus eligibility