NIR-YU
201 - 500 employees
💼 Consulting
📦 Logistics
📣 Marketing
Consulting • Logistics • Marketing
NIR-YU is a company dedicated to empowering small and medium enterprises (SMEs) by providing tailored nearshore staffing solutions. They focus on strategic recruitment of skilled nearshore professionals, offering cost-plus pricing for transparency and affordability. Their services include staff augmentation, staff leasing, talent acquisition, and employer of record (EoR), aimed at helping SMEs gain access to a skilled workforce from Latin America. By facilitating the hiring of remote talent and ensuring compliance with local regulations, NIR-YU allows businesses to enhance their teams with English-speaking professionals, optimize costs, and focus on growth strategies without the burden of setting up foreign entities.
Legal Intake Specialist
Job not on LinkedIn
🔥 31 minutes ago
🗣️🇪🇸 Spanish Required
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NIR-YU
201 - 500 employees
💼 Consulting
📦 Logistics
📣 Marketing
Consulting • Logistics • Marketing
NIR-YU is a company dedicated to empowering small and medium enterprises (SMEs) by providing tailored nearshore staffing solutions. They focus on strategic recruitment of skilled nearshore professionals, offering cost-plus pricing for transparency and affordability. Their services include staff augmentation, staff leasing, talent acquisition, and employer of record (EoR), aimed at helping SMEs gain access to a skilled workforce from Latin America. By facilitating the hiring of remote talent and ensuring compliance with local regulations, NIR-YU allows businesses to enhance their teams with English-speaking professionals, optimize costs, and focus on growth strategies without the burden of setting up foreign entities.
📋 Description
• Respond promptly to incoming client inquiries via phone calls, live chat, emails, and web forms • Qualify prospective clients using targeted screening questions to determine whether cases meet the firm’s criteria and practice-area focus • Provide compassionate, professional communication to prospective clients • Collect case information, including contact details, incident timelines, key facts, and relevant documentation • Prepare and send initial retainer agreements or client onboarding packages • Ensure prospect information is captured accurately and thoroughly • Schedule consultations between qualified leads and attorneys or senior staff • Manage calendar appointments, send automated reminders, and follow up on missed appointments • Log every interaction, lead status, and document in the firm’s Legal CRM / Case Management System • Track intake KPIs such as response times, conversion rates, and call volumes
🎯 Requirements
• Bilingual talent based in Latin America • Exceptional verbal and written fluency in English at C1/C2 level • Strong active listening skills and high emotional intelligence • Ability to handle sensitive client conversations professionally and tactfully • Proven ability to multitask, manage CRM databases, and maintain accurate records • Dedicated quiet workspace at home • High-speed, reliable internet • Fast computer and clear headset • 1+ years of experience in legal intake, customer service, sales, or call center roles • Basic familiarity with U.S. legal fields such as Personal Injury, Immigration, Family Law, or Criminal Defense • Experience with U.S. law firms is a strong plus • Experience with legal software such as Clio, Filevine, or Lawmatics, or VoIP systems such as RingCentral, Dialpad, or AirCall, is nice to have
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