Technical Support Engineer, AI

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NIR-YU

WebsiteLinkedInAll Job Openings

201 - 500 employees

🎯 Recruiter

👥 HR Tech

🏢 Enterprise

Recruitment • HR Tech • Enterprise

NIR-YU is a company dedicated to empowering small and medium enterprises (SMEs) by providing tailored nearshore staffing solutions. They focus on strategic recruitment of skilled nearshore professionals, offering cost-plus pricing for transparency and affordability. Their services include staff augmentation, staff leasing, talent acquisition, and employer of record (EoR), aimed at helping SMEs gain access to a skilled workforce from Latin America. By facilitating the hiring of remote talent and ensuring compliance with local regulations, NIR-YU allows businesses to enhance their teams with English-speaking professionals, optimize costs, and focus on growth strategies without the burden of setting up foreign entities.

📋 Description

• Own support for our AI employees in production: triage, reproduce, and resolve issues across phone, email, and SMS workflows. • Debug across the stack: read logs, query APIs, write scripts, and trace calls through our FastAPI services, escalating true platform bugs with clear, reproducible reports. • Provide bilingual support (Spanish and English) to firms and the clients our AI employees speak with. • Configure and tune AI employees per firm: intake scripts, routing, case-management integrations, and Spanish-language conversation quality. • Build tools, runbooks, and automations that make support faster and turn recurring issues into permanent fixes, feeding patterns back to product.

🎯 Requirements

• Support or solutions engineer with 2+ years in a technical, customer-facing role who can code (Python or similar). • Fully fluent in Spanish and English, written and spoken, supporting both clients and internal teams in either language. • Comfortable with APIs, logs, SQL, and the command line; bonus for telephony, SMS, or real-time voice experience. • Background in legal tech, a law firm, or another regulated, client-heavy environment is a plus.