Senior Analyst, Service

Job not on LinkedIn

🔥 17 hours ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $97.8k - $133.5k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

NJM Insurance Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1913

Insurance

NJM Insurance Group is a well-established insurance provider offering a range of personal and commercial insurance products. Their services include auto, homeowners, renters, condo, commercial auto, and business insurance, with a focus on exceptional customer satisfaction and claims experience. NJM is recognized for its outstanding auto claims experience by J. D. Power and is committed to serving customers in states like Connecticut, Maryland, New Jersey, Ohio, and Pennsylvania. The company prides itself on being straightforward and customer-focused, without jingles or mascots, offering trusted insurance solutions and multiple discount opportunities for various policies.

📋 Description

• Conduct end-to-end process reviews across front-office, middle-office, and back-office operations to identify inefficiencies, bottlenecks, and improvement opportunities • Perform root cause analyses to determine underlying operational issues and identify sustainable solutions • Design future-state business processes aligned with enterprise service strategies, customer experience goals, and operational objectives • Develop process maps, workflows, business requirements, and supporting documentation to drive transformation initiatives • Evaluate and recommend opportunities to simplify, standardize, and optimize operational processes • Partner with EBTS, Operations, and business stakeholders to translate business needs into effective process and technology solutions • Support requirements gathering, solution design, and implementation planning • Ensure business processes and system capabilities are aligned to operational objectives and customer expectations • Collaborate with cross-functional teams to deliver enterprise transformation initiatives successfully • Lead and support operational readiness activities for new systems, processes, and business initiatives • Coordinate business implementation activities, including cutover planning, staffing readiness, workflow transitions, and go-live preparation • Support User Acceptance Testing (UAT), pilot programs, and post-implementation validation activities • Assess organizational readiness and identify risks that may impact successful implementation • Identify opportunities for automation, digitization, and workflow optimization • Monitor post-implementation performance and identify stabilization issues requiring corrective action

🎯 Requirements

• High School Diploma or GED • Minimum of 7 years of experience in operations analysis, process improvement, business transformation, operational excellence, or related fields • Preferred: Bachelor's degree in Business Administration, Operations Management, Healthcare Administration, Industrial Engineering, or a related field • Healthcare payer, health insurance, or managed care operations experience • Experience supporting large-scale operational and technology transformation initiatives

🏖️ Benefits

• Comprehensive health benefits (Medical/Dental/Vision) • Retirement Plans • Generous PTO • Incentive Plans • Wellness Programs • Paid Volunteer Time Off • Tuition Reimbursement