Donor Engagement Specialist, Bilingual – Korean

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3 days ago

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NMDP

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Non-profit • Charity • Science

NMDP is a nonprofit organization (formerly Be The Match) that operates the national blood stem cell donor registry and coordinates cell therapy to treat blood cancers and other blood disorders. It recruits and registers donors, matches donors to patients, facilitates transplants, provides patient support and financial assistance, conducts and funds clinical research and trials, and leads advocacy and fundraising to expand access to life‑saving cell therapies.

1001 - 5000 employees

Founded 1987

🤝 Non-profit

🤲 Charity

🔬 Science

📋 Description

• Contact Members/Donors for Donor Search-Related Activities: Locates donors using data provided at recruitment, including alternate contacts; uses internet search tools, paid Search Engines, and social media to locate updated contact information. • Educates donors (advanced) - Reinforces commitment and retention messages to donors. Asks open-ended questions to assist in overcoming donor barriers to donation. • Conducts donor health screening (advanced) - Collects donors’ medical health history information and assesses medical conditions and non-medical factors to determine further donor participation. • Coordinates blood draws (appointment time, location, kit ordering, donor/kit tracking) and completing follow-up forms as needed. • Completes operational activities within established timelines and standards and maintains compliance with identified department performance standards. • Establishes and Maintains Good Relationships with Donor Operations, Donor Center Staff, Collaborating Departments, and External Vendors: Maintains understanding of donor operations processes and unique customer requirements. • Maintains on-going knowledge of HLA, and blood stem cell transplantation. • Performs all duties in compliance with standard operating procedures, National Marrow Donor Program (NMDP) standards, regulations outlined in the Code of Federal Regulations (CFR), Federal Drug Administration (FDA) guidance and other applicable Federal, state, and local laws.

🎯 Requirements

• Bachelor’s degree in human services or a Health Care related field is required. • Three plus years of professional experience in demonstrating ability to communicate effectively with individuals or coaching individuals on behavior change. • Three years customer relations, direct patient interaction or care in a clinical/healthcare setting may be substituted for behavioral coaching experience. • Experience with basic word processing and data entry required. • Knowledge of MS Office, including basic word processing, spreadsheet, and database software application skills. • Proficiently applying computer skills and engaging with customers simultaneously. • Advanced internet research skills including familiarity with social media.

🏖️ Benefits

• NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. • Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees.