Implementation Project Manager

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Nobi

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🔧 Hardware

💰 $14.5M Series unknown on 2022-02

Artificial Intelligence • Hardware

Nobi is a Belgian agetech scale-up that develops a stylish smart light combining optical care sensors and artificial intelligence to detect and help prevent falls among older adults. Its product supports independent living for seniors and assists caregivers in care facilities by automating repetitive tasks and summarizing key care parameters, improving safety and operational efficiency.

📋 Description

• Own all post-contract implementation activities for Nobi's US accounts, including staff trainings, installation oversight, customer onboarding, and post-go-live trainings. • Delegate select onboarding, training, and installation tasks to the Product Installation Specialist, while retaining overall project accountability for timelines, quality, and outcomes. • Manage all third-party vendor relationships supporting Nobi installations, ensuring work is scheduled, executed, and completed to Nobi's quality and timeline standards. • Coordinate or directly execute field service requests escalated from the Support team. • Lead remediation and upgrade efforts for existing accounts — including project planning, asset deployment coordination, and clear communication with internal and external stakeholders. • Serve as the primary implementation point of contact for customers, ensuring a smooth handoff from Sales and a seamless path to go-live. • Partner closely with the Director of Customer Enablement, Sales, and Support teams to keep every engagement on track. • Lead remediation and field service work at existing accounts, with several active projects requiring intermittent onsite presence. • Manage one direct report employee.

🎯 Requirements

• 5+ years of project management experience, ideally in a customer-facing implementation, deployment, or field services role. • Experience managing third-party vendors and coordinating multi-site installation or deployment projects. • Comfort managing a portfolio of concurrent customer engagements, including remediation and upgrade work at existing accounts. • Strong communication and stakeholder-management skills; comfortable delegating work while retaining ownership of outcomes. • Strong soft skills for training staff and client teams and for presenting to stakeholders — able to explain technical concepts clearly, build trust quickly, and adapt communication style to the audience. • Experience in senior living, healthcare, or health tech environments is a plus. • Willingness and ability to travel up to 50% of the time to customer sites across the US. • Self-motivated and effective working in a fully remote, distributed team. • Experience working in a HIPAA regulated work environment and the policies and procedures surrounding such.

🏖️ Benefits

• 401(k) matching • Health, Dental and Vision insurance • Life insurance • Short-Term Disability (STD) • Long-Term Disability (LTD) insurance • Paid time off • Fully Remote Position (with up to 50% Travel requirements to customer sites)