Inside Sales Representative, Patient Concierge

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Noctrix Health, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Noctrix Health, Inc. is a pioneering company focused on developing next-generation, clinically validated wearable therapeutics aimed at managing chronic neurological disorders. With a mission to address the unmet needs of individuals living with such conditions, Noctrix combines expertise from seasoned medical device experts, neuroscientists, and engineers to deliver innovative therapies that enhance user experience. The company's flagship product, Nidra, has received FDA Breakthrough Device Designation and is designed for conditions like Restless Legs Syndrome, representing a promising advancement in wearable health technology.

📋 Description

• Drive sales of the Nidra Therapy portfolio through proactive outbound and responsive inbound communication with potential customers via phone, email, text, and live chat • Educate prospective customers on the benefits of Nidra Therapy compared to traditional treatment options and competitive products • Provide continuous feedback to enhance the customer experience and contribute to ongoing improvements in the patient journey process • Handle a wide range of sales and service duties, performing complex and challenging tasks with efficiency and professionalism • Maintain detailed records of customer interactions and transactions, managing the sales process within the Salesforce CRM system • Work collaboratively with marketing, customer care, and patient access teams to ensure prospective customers receive timely and accurate information

🎯 Requirements

• Bachelor’s degree preferred but not required; relevant work experience may be considered in lieu of a degree • 1+ years of sales experience, preferably in the medical device, pharmaceutical, healthcare, or consumer product sectors • Previous experience in B2B or B2C sales environments • Proficiency with the Salesforce Health Cloud CRM platform is desirable • Exceptional selling and objection-handling skills, with a proven ability to close sales effectively • Outstanding communication skills, capable of delivering impactful and persuasive messages both orally and in writing. Fluency in Spanish is an advantage • A results-oriented approach, focusing on achieving positive outcomes through persistence and creative problem-solving • Strong collaboration skills, able to work well within a team to achieve optimal results • High levels of accountability, ensuring quality work and the timely fulfillment of commitments • Ability to thrive in a fast-paced environment, managing multiple tasks with urgency and prioritizing effectively • Computer-savvy, with proficiency in Google Suite, Microsoft Office applications, and Salesforce.