Enterprise Solutions Engineer – Post-Sales

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🕒 March 18

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Noibu

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

☁️ SaaS

🤝 B2B

eCommerce • SaaS • B2B

Noibu is a company that specializes in ecommerce monitoring and error detection solutions. Their platform helps ecommerce teams identify and resolve site errors that might impact revenue and customer experience. By providing 24/7 observability, Noibu allows technical, product, and DevOps teams to quickly reproduce and fix errors, prioritize the most impactful issues, and ultimately prevent revenue loss. Noibu integrates seamlessly with various ecommerce platforms, enhancing conversion rates and improving customer satisfaction with comprehensive technical data and error impact analysis.

📋 Description

• Own the technical relationship and outcomes for a portfolio of enterprise customers • Support and lead structured onboarding for new enterprise customers • Develop a thorough understanding of each customer’s ecommerce environment, workflows, and pain points • Partner closely with CSMs to strategize on renewals, expansion, and churn risk mitigation • Serve as the technical escalation point of contact for enterprise accounts • Develop and deliver training, enablement content, and solutioning sessions

🎯 Requirements

• 3+ years of experience in a Solutions Engineering, Technical Account Management, or customer-facing technical role • Strong technical knowledge and hands-on experience troubleshooting APIs and web-stack technologies • Experience working cross-functionally with Customer Success, Support, Product, and Engineering teams • Excellent communication skills for both technical and non-technical audiences • Strong project management skills • Organized, self-driven, and accountable

🏖️ Benefits

• Unlimited Time Off & Flexible Working Style • Access to all benefits, perks, and allowances from day one • Monthly Company-Wide & Team-Specific Socials • Frequent post-work Happy Hours • Annual Holiday Party