Team Lead, Solutions Engineering – Post-Sales

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🕒 May 20

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Noibu

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

☁️ SaaS

🤝 B2B

eCommerce • SaaS • B2B

Noibu is a company that specializes in ecommerce monitoring and error detection solutions. Their platform helps ecommerce teams identify and resolve site errors that might impact revenue and customer experience. By providing 24/7 observability, Noibu allows technical, product, and DevOps teams to quickly reproduce and fix errors, prioritize the most impactful issues, and ultimately prevent revenue loss. Noibu integrates seamlessly with various ecommerce platforms, enhancing conversion rates and improving customer satisfaction with comprehensive technical data and error impact analysis.

📋 Description

• Mentor a team of Solutions Engineers through 1:1s, feedback, and career development. • Monitor team KPIs (e.g., retention, resolution time, product adoption) and run performance reviews. • Personally lead the technical relationships with our most complex, highest-value customers. • Help the team identify at-risk accounts early and build mitigation strategies. • Align closely with CSM Managers on account strategy and act as the team's liaison to Product and Engineering.

🎯 Requirements

• 5+ years of experience in a Solutions Engineering, Solutions Consulting, or Technical Customer Success role, ideally in a SaaS environment. • Led or formally mentored other engineers, whether as a team lead, senior IC mentor, or manager, and you genuinely enjoy helping people grow. • You're technically strong comfortable with JavaScript, browser dev tools, web technologies, and debugging complex front-end issues. • You're a confident, polished communicator who can simplify complex technical concepts for non-technical audiences. • You're customer-obsessed and commercially aware — you understand how technical adoption ties directly to retention, expansion, and revenue. • You're proactive, organized, and able to juggle player-coach responsibilities without dropping the ball on either. • You're comfortable using AI tools to improve efficiency, reduce workload, and elevate the quality of your output and your team's. • Bonus if you have experience working with ecommerce platforms (Shopify, Salesforce Commerce Cloud, Magento, BigCommerce, etc.) or in the ecommerce analytics/monitoring space. • Background working with session replay, error monitoring, RUM, APM, or experience analytics tools. • Experience supporting renewals, expansion, or gross revenue retention (GRR) targets as part of a post-sales technical function. • Familiarity with Customer Success operating models and KPIs (e.g., gross and net revenue retention, adoption metrics).

🏖️ Benefits

• Unlimited Time Off & Flexible Working Style • Benefits from Day 1