Engagement Manager

🕒 May 14

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Maximize value, retention and growth throughout the customer life cycle. • Help to build, innovate and evolve customers' security, performance or media delivery strategies. • Deliver innovative outcomes for customers through efficient relationships, business acumen, and operational focus. • Be the strategist and technical advisor to architects and technology leaders of Akamai's premium customers. • Partnering with Sales and pre-sales to make recommendations that expand adoption of Akamai's products and services. • Maximizing customer satisfaction, retention, and growth based on the customer's needs and business requirements. • Be the central point of contact for the customer and leading account team to deliver customer success. • Responding to escalations when various program management issues arise and operational improvements to mitigate future risks. • Ensuring customer success by understanding customer's requirements, leveraging best practices and offering services that meet customer needs.

🎯 Requirements

• Be a customer advocate passionate about delivering technical solutions • Demonstrate experience in a customer-facing role within the Information Technology industry • Show understanding of internet network technologies, application and web security, web performance or media related technologies • Demonstrate communication skills and an ability to build trusting relationships with customers across various levels • Be a team player, able to collaborate, prioritize, and solve problems in a fast-changing environment • Demonstrate experience in Program or Project management in a cross-functional and technical team

🏖️ Benefits

• We support your health, well-being, finances, and life beyond work. See our benefits. • FlexBase adapts to your job's needs • Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work. • We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.