IT Support Specialist

🔥 0 minutes ago

🇨🇷 Costa Rica – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Deliver omnichannel IT support through in-person, chat, ticket, and phone channels • Diagnose and resolve technical issues for Akamai's internal teams globally • Serve as a key escalation point for technical support • Partner with Senior Specialists and Analysts to design and deliver complete technical and functional solutions • Support peers and provide real-time feedback to improve service quality • Locate accurate information and solve problems without complete upfront knowledge • Manage inventory accurately and securely • Deliver new IT services through process, procedure, documentation, and service delivery planning • Execute IT planning, documentation, training, and overall service strategy

🎯 Requirements

• High school / Bachelor's Degree in Computer Science, Engineering, another related field or its equivalent • Ability to deliver exceptional, customer-focused service • Ability to troubleshoot difficult and stressful technical challenges under pressure • Resourcefulness, adaptability, sound judgment, and effective negotiation abilities • Exceptional interpersonal and communication skills for engaging with diverse customers • Excellent time management skills • Ability to maintain a clean, safe, and efficient workspace

🏖️ Benefits

• Benefits supporting health, well-being, finances, and life beyond work • FlexBase flexible workplace arrangements: work at home, in an office, or a combination of both