Senior User Experience Researcher

🕒 3 days ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $100.7k - $181.3k / year

⏰ Full Time

🟠 Senior

🧬 Research Scientist

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Leading end-to-end research across the product lifecycle from early discovery through post-launch evaluation • Designing and conducting qualitative and quantitative research using interviews, usability studies, surveys, and analytics • Partnering closely with cross-functional teams to influence product roadmap decisions and improve customer outcomes • Researching highly technical workflows involving content delivery, cloud infrastructure, automation, and edge computing • Building relationships with developers, engineers, and architects to deeply understand how they operate internet applications • Translating research findings into compelling insights, journeys, and recommendations that drive strategic product decisions

🎯 Requirements

• Have 5 years of relevant experience and a Bachelor's degree • Demonstrate success influencing product strategy through rigorous customer research • Have experience working with complex enterprise software, developer platforms, or cloud infrastructure • Possess expert qualitative and quantitative research methods skills to apply throughout the product development lifecycle • Be knowledgeable about content delivery networks, networking, cloud infrastructure, cybersecurity domains, or developer tooling • Demonstrate solid communication and storytelling skills to effectively influence stakeholders across product, engineering, and design.

🏖️ Benefits

• Akamai supports your health, well-being, finances, and life beyond work. See our benefits. • FlexBase adapts to your job's needs • Health insurance • 401K savings plan • Company holidays • Vacation (in the form of PTO) • Sick time • Family friendly benefits including parental leave • Employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.