Technical Support Engineer – PST

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Nooks

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤖 Artificial Intelligence

🏢 Enterprise

Artificial Intelligence • Sales • Enterprise

Nooks is a cutting-edge AI Sales Assistant Platform that automates tasks in dialing, prospecting, and coaching to help sales representatives focus on the human aspects of selling. The platform is designed to increase productivity and conversion rates through features such as an AI Dialer that automates call tasks, a Virtual Sales Floor for live coaching, and a Prospecting Assistant for identifying and targeting ideal prospects. With tools for call analytics, email generation, and integration with various systems, Nooks aims to transform sales processes and is trusted by top-performing sales organizations.

📋 Description

• Provide prompt, empathetic, and clear communication to help users resolve issues while creating a positive and memorable support experience. • Debug and troubleshoot complex technical problems across our platform, collaborating with engineering teams to escalate and resolve issues as needed. • Consistently achieve key performance metrics, such as response times, resolution times, and customer satisfaction scores. • Identify patterns in support requests to address root causes, anticipate user needs, and improve the product. • Collaborate closely with engineering, product, and customer success teams to streamline processes and enhance the overall user experience. • Foster a culture of continuous learning by sharing expertise, mentoring teammates, and contributing extensively to a robust knowledge base that empowers users.

🎯 Requirements

• 3+ years of Technical Support experience providing end-user support on complex, feature-rich, constantly iterating B2B SaaS platforms. • Demonstrated success providing support through Slack, live chat channels, and email. • Proficient in real-time troubleshooting, including video conferencing and remote access. • Excellent written and verbal communication skills. • Self-starter with experience learning and working with a rapidly changing SaaS platform in an early-stage startup. • Proven ability to work independently and manage multiple tasks efficiently.

🏖️ Benefits

• Providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.