Fulfillment Specialist

🔥 0 minutes ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Nordic Knots

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11 - 50 employees

Nordic Knots was founded on the Scandinavian tradition of functional design with a minimalist aesthetic. It should be simple to pick a rug because it's the foundation of a beautiful room. That's why we make rugs in timeless Nordic patterns using high-quality materials.

📋 Description

• Handle our daily fulfillment operations within US. • Dealing with issues that might occur, like mismatch between purchase order and actual shipment, out-of-stock, returns etc. • Release Sales orders to the warehouse and post tracking. • Daily communication with our third-party logistics (3PL) partner in Atlanta to ensure accurate receiving, storage, and outbound processing. • Track and analyze 3PL performance (e.g., pick accuracy, receiving lead time, returns handling) to make sure warehouse operators are performing as expected and according to contract. • Address deviations and follow up on corrective actions with the warehouse. • Work with cost analysis and continuous improvements to make sure we have efficient and cost-effective operations. • Champions the system setup and act on error log, discrepancies • Support colleagues in Supply chain with their tasks to balance workload and/or to cover during vacations and similar. • Manage inventory accuracy and annual stock-count process. • Handle returns and claims. • Monitor and follow up with transport providers regarding the daily operations for US and Canada. • Coordinate with logistics providers to optimize shipping solutions. • Support customer service in delivery-related issues, delays, or claims. • Support internal stakeholders with booking shipments, customs clearance and logistics knowledge when needed.

🎯 Requirements

• Bachelor's degree in logistics, supply chain or business. • At least 2 years of experience in supply chain/logistics, preferably in e-commerce, retail, and/or interior/fashion industry. • Solid understanding of 3PL warehouse operations and performance metrics. • Skills in Microsoft Business Central and advanced skills in Microsoft Excel • Fluent in English – additional languages are a plus.

🏖️ Benefits

• Health insurance • Flexible working arrangements • Professional development opportunities