Solutions Engineer – Associate

Job not on LinkedIn

🕒 April 29

🇺🇸 United States – Remote

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

🚫👨‍🎓 No degree required

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North

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💳 Fintech

🛍️ eCommerce

🤝 B2B

Fintech • eCommerce • B2B

North is a comprehensive payment solutions provider. Specializing in point of sale systems, payment processing, and merchant services, North offers a wide array of products to streamline business operations both online and offline. Their services include secure mobile payments, ecommerce gateways, POS solutions, and back-office tools such as invoicing, reporting, inventory management, and customer loyalty programs. North supports diverse industries, including retail, restaurants, healthcare, gaming, and more, with robust solutions tailored to specific business needs. They offer scalable options for enterprises and franchises and provide APIs for developers to create integrated payment solutions. Committed to security, North ensures all transactions are PCI DSS-validated with advanced encryption and tokenization.

📋 Description

• Collaborate with the Sales team during the discovery phase to provide technical expertise and ensure our products align with prospective client needs. • Develop and propose tailored integration solutions based on specific merchant requirements, acting as the subject matter expert on PayTrace products and services. • Consultant with Merchants and Partners to optimize their current payment workflows, identifying opportunities for efficiency and security improvements. • Act as a vital liaison to the Product department, communicating market gaps and advocating for feature enhancements based on real-world feedback. • Work hand-in-hand with our Developer Support team during the post-sales handover to ensure integrations are successful and sustainable. • Create and maintain high-quality technical documentation covering processes, procedures, and specific integration guides.

🎯 Requirements

• High school diploma or GED • 3+ years of professional experience within a Payment setting (Gateway, Processor, or Merchant Services) • 2+ years of experience in a customer-facing role, preferably in a technical or support-adjacent capacity • The ability to translate complex technical concepts into clear, actionable advice for non-technical stakeholders • A sharp eye for identifying friction points in a workflow and a passion for solving complex problems in real-time • Hands on experience with APIs (specifically JSON) • Experience using developer tools like Postman to test and demonstrate functionality highly preferred • A solid understanding of the payment ecosystem, including Gateways, Processors, and Merchant Services • Up to 20% for partner visits or industry events. • Must have high-speed internet and a reliable environment to join video meetings without latency disruptions.

🏖️ Benefits

• Medical, Dental, & Vision Coverage • Flexible Paid Time Off • 401(k) + Match • Education Assistance • Paid Maternity & Paternity Leave • Mental Health Support & Well-Being Program • Company-funded Lifestyle Spending Account