Collections & Recoveries Lead

🔥 4 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

📞 Collections

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Circular (YC W22)

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🛍️ eCommerce

☁️ SaaS

👥 B2C

💰 $1.6M Pre Seed Round on 2023-10

eCommerce • SaaS • B2C

Circular is a tech subscription service that reimagines how people consume technology, allowing customers to access the latest devices from top brands through affordable monthly payments. Driven by the principles of a circular economy, Circular promotes sustainability by refurbishing and recycling devices to minimize environmental impact. Operating in Singapore and Australia, the company targets both individuals and businesses, offering flexible subscription models designed to free up cash flow and foster growth while contributing to a more sustainable future.

📋 Description

• Own the collections portfolio, managing overdue accounts and ensuring timely, appropriate follow-up • Engage directly with customers via phone, email, SMS and WhatsApp to negotiate payment arrangements, returns and other suitable solutions • Manage complex cases, including hardship, vulnerability, disputes and complaints, escalating where appropriate • Progress defaults and recoveries, including credit reporting, external collections and recovery processes • Manage external partners, including collection agencies, field visits and skip tracing where required • Identify themes, analyse outcomes and recommend improvements to collections strategies, processes, communications, tools and automation • Maintain strong records and controls, accurately documenting actions and decisions and following applicable regulatory requirements • Manage customers throughout the arrears lifecycle and agree appropriate, sustainable solutions that maximise recoveries while minimising losses

🎯 Requirements

• Strong experience in collections, recoveries or arrears management • Proven ability to take ownership of accounts and resolve arrears through effective customer engagement • Practical knowledge of Australian consumer collections requirements, including debt collection conduct, financial hardship, defaults, enforcement and default listing • Excellent written and verbal communication skills • Ability to handle difficult conversations calmly, constructively and pragmatically • Strong judgement, initiative and ownership • Confidence to determine the right course of action across different customer circumstances • Ability to identify patterns from customer interactions and turn them into practical changes to collections strategies and processes • Comfortable using collections systems and reporting to manage a portfolio and understand performance

🏖️ Benefits

• Fully remote work arrangement