Product Manager, Customer Insights Platform

🕒 July 8

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NPS Prism

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

NPS Prism is a customer experience (CX) benchmarking platform developed by Bain & Company, designed to provide insights that help businesses enhance their customer journeys. The platform allows business leaders to access real-time data, benchmarking metrics, and tailored insights to make informed decisions about customer experience improvements. With a global dataset and customer feedback from various industries, NPS Prism helps companies understand their performance relative to competitors and identify impactful areas for enhancement in customer satisfaction.

📋 Description

• Own end-to-end product development across the full lifecycle: ideation, discovery, scoping, prioritization, build, launch, and post-launch iteration • Lead new product development efforts to create new analytics and primary research products, including AI-enabled capabilities • Own product strategy and roadmap decisions for your product area • Apply a customer point of view, working backwards from customer needs • Identify, size, and prioritize product opportunities • Collaborate closely with engineering, data science, commercial, and operations teams • Actively unblock challenges across teams • Define and own success metrics (e.g., adoption, engagement, retention, revenue impact)

🎯 Requirements

• 5+ years of experience in product management, product development, or a closely related role • Professional-level proficiency in written and spoken English • Demonstrated experience delivering products across the full development spectrum, from concept to launch • Strong customer-centric mindset with experience working backwards from user needs • Experience building or managing analytics-driven, research-based, and/or AI-enabled data products • Proven ability to operate as a hands-on individual contributor • Strong data analysis skills (e.g. SQL, Alteryx, Excel, etc.) • Strong problem-solving skills and comfort operating in ambiguous environments • Excellent verbal and written communication skills, including the ability to work across geographies and cultures

🏖️ Benefits

• Bain’s award-winning collaborative work culture • Diversity, inclusion, and collaboration are key to building extraordinary teams