Customer Success Manager

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Nsight

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1910

📡 Telecommunications

💰 Undisclosed on 2019-02

Telecommunications

Nsight is a Wisconsin- and Upper Michigan-focused telecommunications holding company and service provider that owns brands including Cellcom, Nsight Telservices, and Nsight Tower. The company emphasizes customer-focused operations, employee development, community involvement and investor relations, offering telecom services, network infrastructure and related support across its operating sites.

📋 Description

• Own the health and status of your assigned accounts against a clear green, yellow, and red standard, keeping a direct line to each decision maker so every account can be championed when it counts. • Own retention on your accounts, surfacing risk early and pulling in your Director, Support, Implementation, and Customer Growth partners to keep at-risk accounts whole. • Move your accounts onto durable long-term agreements that protect and compound the book. • Serve as the senior point of contact above the front line, engaging providers directly to resolve and de-escalate the hardest issues with composure. • Project manage issues to resolution, coordinating Support and Implementation to close them cleanly and keep the provider informed throughout. • Maintain accurate account health, status, and activity in HubSpot so that your book reads clearly to your Director and leadership.

🎯 Requirements

• Three or more years in Customer Success, client services, or account management in a multi-client environment. • Proven track record of owning account relationships and reducing churn or improving retention. • Strong project management and de-escalation skills, with the willingness to own the hardest accounts personally. • Clinically literate, or able to become fluent quickly, and comfortable speaking to clinical outcomes with providers. • High AI fluency, meaning active, working use of AI tools in your daily professional workflow. • Strong analytical ability, able to read a health scoring view, diagnose why an account is at risk, and execute a plan to fix it.

🏖️ Benefits

• PTO Accrual • Medical, Dental, Vision, and supplemental insurance options • 401(k) Plan with 3.5% Company Match • Company-provided equipment