IT Operations Administrator

🕒 3 days ago

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The National Society of Leadership and Success (NSLS)

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51 - 200 employees

📚 Education

🤝 Non-profit

🌍 Social Impact

Education • Non-profit • Social Impact

The National Society of Leadership and Success (NSLS) is a prestigious organization that focuses on helping students develop their leadership skills and achieve personal and professional success. Through a combination of training programs, networking opportunities, and access to a community of driven individuals, NSLS aims to empower members to realize their potential and enhance their careers.

📋 Description

• Procure, configure, and manage employee workstations and hardware for a fully remote workforce • Set up new employee accounts, profiles, and access across all organizational systems; handle account changes and offboarding • Manage the distribution and tracking of software licenses and seats across the organization, ensuring employees have appropriate access • Administer Google Workspace and other cloud-based services used by staff • Install, configure, and upgrade hardware and software components remotely • Manage vendor relationships for IT products and services, including contract oversight, renewals, and service-level agreements • Evaluate and recommend new technology tools and software to improve organizational efficiency • Troubleshoot and resolve hardware and software issues for remote staff in a timely manner • Provide technical and operational support to employees across all departments in a fully remote environment • Maintain an accurate inventory of IT equipment and software assets • Evaluate emerging technologies, automation tools, and AI-enabled solutions that improve organizational efficiency and employee productivity • Administer and support organizational SaaS platforms, including user provisioning, license management, integrations, and troubleshooting • Develop and maintain IT documentation, system inventories, standard operating procedures, and knowledge base resources • Partner with department heads to understand IT needs and ensure employees have the tools to do their jobs effectively • Communicate progress on IT projects and initiatives at regular intervals to Finance leadership

🎯 Requirements

• Bachelor's degree in computer science, engineering, or related field, preferred • 2+ years of experience in a similar role • Experience troubleshooting hardware and software systems • Proficient with Mac and Windows OS and standard desktop applications across both platforms • Familiar with a range of software and hardware • Experience administering Google Workspace, including user provisioning, group management, and organizational settings • Experience supporting a distributed or fully remote workforce preferred • Awareness of current standards and trends in IT and emerging technology • Superior analytical and problem-solving abilities • Experience managing multiple IT initiatives and priorities simultaneously in a fast-paced environment. • Strong collaboration skills and the ability to partner effectively with stakeholders across departments. • Exemplary written and verbal communication skills; ability to explain complex technical information to non-technical colleagues in clear, simple language • Familiarity with onsite or cloud-based PBX telephony systems • A passion for continuous learning and innovation, with the ability to stay current with emerging technologies and apply new knowledge to improve processes and systems.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities