Customer Support/Customer Service Specialist

Job not on LinkedIn

🕒 April 29

🇧🇷 Brazil – Remote

💵 R$2.2k - R$3k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 75%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

NSO Marketing

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

⚖️ Legal

💼 Consulting

📣 Marketing

Legal • Consulting • Marketing

NSO Marketing is a Brazilian digital marketing agency focused on lead generation and paid advertising for lawyers and law firms. They specialize in Google Ads and Facebook Ads management, social media positioning, brand creation, and building high-conversion landing pages and institutional websites, leveraging deep legal-market knowledge and compliance with OAB advertising rules. The agency emphasizes measurable ROI and reports having served 300+ law firms across 22 legal niches in 2022, with client testimonials highlighting significant revenue growth.

📋 Description

• Manage a portfolio of clients enrolled in a mentoring program • Ensure the organization of schedules, meetings, and records • Serve as the point of contact between clients and internal specialists • Keep information and materials organized and up to date • Support the onboarding process for new clients • Monitor engagement and flag risks of disengagement or discontinuation • Report directly to the department coordinator • Track customer satisfaction (NPS), retention, and portfolio continuity metrics • Do not define clients’ business strategies • Do not perform technical activities or specialized consulting • Do not enforce clients’ task completion or goal achievement • Do not act as a general-purpose or unrestricted support representative

🎯 Requirements

• Charisma, a passion for solving problems, patience, strong communication skills, organizational abilities, respect for processes, insight, and a sharp eye for opportunities • Previous experience in Customer Success, Operations, Project Management, or related fields is a competitive advantage • Experience with recurring educational services, such as course or mentoring support, is also a competitive advantage • Elementary School education (structured job-posting information)

🏖️ Benefits

• Bonus for achieving renewal targets • 100% remote (as specified in the job description)