Inside Sales Manager – Performance Coach

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Nuovo Artistic Photography

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51 - 200 employees

In the dim red light of the darkroom, we embarked on a journey that would take us to the furthest corners of photography. While many contemporaries chased a vision of the human form that was highly sexualized, we envisioned a style that amplified the natural language of the body and provided a transformative experience to its subjects. In an act of defiance, we confidently rejected the status quo surrounding nude photography and irrevocably carved out space for a style denoted by a kind of finesse, discretion and elegance never before seen - a concept we dubbed Nuovo.

📋 Description

• Lead & Coach: Manage a team of Client Acquisition Specialists, identifying individual strengths and implementing personalized development plans to hit conversion targets. • Design & Deliver Training: Create and facilitate workshops, role-plays, and 1:1 coaching sessions focused on active listening, trauma-aware communication, and confidence building. • Call Shadowing & Feedback: Conduct regular live call monitoring and recording reviews to provide tailored, actionable feedback that enhances both emotional presence and commercial results. • Master the Sales Cycle: Develop high-impact modules for premium B2C sales, including value-based selling, objection handling, and "soft closing" techniques. • Optimize the Script: Refine communication guidelines and scripts to ensure they remain authentic, ethical, and effective across different markets. • Onboarding: Establish a structured onboarding and certification process for new hires to ensure a fast and inspired ramp-up period. • Metric Tracking: Monitor key performance indicators (KPIs) to drive growth while ensuring every client interaction meets our high-standard boutique experience.

🎯 Requirements

• You bring at least 10 years of experience and a proven track record in high-ticket B2C sales ideally in luxury retail, wellness, beauty, or high-end hospitality. • You have a solid track record of at least 5 years managing and leading teams, ideally within a sales environment or a role with a strong focus on driving performance and KPIs. • You are a natural coach who brings a strong, motivating presence. You can recognize subtle behavioral patterns and elevate a team member's performance through thoughtful, empowering feedback. • You are fiercely metrics-driven with a deep passion for sales, conversion rates, and KPIs, holding yourself and your team accountable to high performance standards. • You are a pro at designing and delivering impactful training programs, transforming complex psychological concepts into simple, actionable sales tools. • You demonstrate outstanding listening capabilities and are comfortable guiding a team through sensitive or vulnerable client conversations with professionalism. • You are adaptable and thrive in a fast-paced environment and are comfortable managing a hybrid team (on-site and remote).

🏖️ Benefits

• Inspiring Work Environment: Immerse yourself in a creative, collaborative company where artistry and empowerment converge. • Growth Opportunities: Be part of a fast-growing company committed to nurturing talent and fostering career development. • Recognition and Support: A team that values your contributions and celebrates your success. • Exclusive Perks: Access to Nuovo’s services and products, ensuring you, too, can experience the power of portraiture. We also provide you with a 50% Family & Friends discount.