Training Specialist, Technical Writer – Data Center Cooling Solutions

Job not on LinkedIn

🕒 May 5

🌲 North Carolina, Minnesota, +2 more states – Remote

🌲 North Carolina – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $76k - $169.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔏 Technical Writer

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nVent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

⚡ Energy

🔧 Hardware

📡 Telecommunications

💰 Post-IPO Debt on 2023-04

Energy • Hardware • Telecommunications

nVent is a global leader in electrical connection and protection solutions, designing and manufacturing high-performance products that enhance the safety and efficiency of critical systems. The company offers a wide range of solutions including electrical enclosures, cooling and climate control, cable management, electrical safety, and power distribution. With a strong focus on sustainability and electrification, nVent supports various industries from data centers and networking to industrial automation and renewable energy. The company is committed to ESG principles, emphasizing environmental sustainability and a diverse, inclusive culture.

📋 Description

• Conduct onsite and virtual training sessions for key customers on the installation, operation, and maintenance of our data center cooling products • Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations • Facilitate engaging sessions using demonstrations, scenarios, and guided practice rather than lecture‑only delivery, travelling to customer or training locations as needed • Use the LMS to manage virtual course setup, enrollment, attendance tracking, completions, and surveys • Provide (or connect) customers with technical support and mentorship during installation and maintenance processes, alongside other members of the Services team • Collaborate with the sales and customer service teams to identify customer training needs and develop customized training programs • Ensure customers are fully trained and confident in using our products to enhance their efficiency and happiness • Maintain up-to-date knowledge of our products and services to provide accurate and relevant training • Adapt and maintain existing training materials as necessary for clarity, accuracy, and learner effectiveness • Collect and analyze customer feedback to continuously improve training programs and materials • Travel to customer locations as the need arises to deliver onsite training

🎯 Requirements

• Bachelor's degree in a related field or equivalent work experience • Validated experience providing technical product training and technical writing, preferably in a customer-facing role in the data center space • The ability to digest complex technical concepts from manuals or other materials and translate them into learner-friendly materials • Excellent communication, presentation, and problem-solving skills • Experience working with an LMS or remote training platforms • Ability to work independently and balance multiple training sessions simultaneously • Willingness to travel up to 50% of the time to customer locations as needed • A valid driver's license is required • Ability to work 100% remotely from a home office anywhere in the US, ideally in CT or ET time zones

🏖️ Benefits

• Medical, dental, and vision plans along with flexible spending accounts • Short-term and long-term disability benefits • Critical illness, accident insurance and life insurance • A 401(k) retirement plan and an employee stock purchase plan — both include a company match • Tuition reimbursement • Caregiver, personal, and parental leave • Back-up care services • Paid time off including volunteer time • A well-being program • Legal & identity theft protection