Senior Technical Support Engineer, Network

🔥 10 minutes ago

🌐 Netherlands, Sweden, +3 more countries – Remote

🇳🇱 Netherlands – Remote 🇸🇪 Sweden – Remote 🇨🇭 Switzerland – Remote 🇩🇪 Germany – Remote 🇭🇺 Hungary – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

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NVIDIA

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

🏭 Manufacturing

🤖 Artificial Intelligence

Healthcare • Manufacturing • Artificial Intelligence

NVIDIA is a leading technology company specializing in accelerated computing and artificial intelligence. NVIDIA pioneers advancements in graphical processing units (GPUs), cloud computing, data centers, and virtual reality, with a focus on gaming, automotive, healthcare, and robotics industries. The company's innovations, such as NVIDIA Omniverse, transform traditional digital processes by enabling high-fidelity simulations and rendering tasks. Their applications span various industries, from autonomous vehicles using NVIDIA DRIVE to healthcare solutions with NVIDIA Clara, and AI-driven analytics and workflows.

📋 Description

• Provide Tier 3 support for InfiniBand and Ethernet fabrics in large AI/HPC and storage clusters • Install, support, and resolve complex technical issues in demanding data center, AI, storage, and HPC environments • Troubleshoot end-to-end InfiniBand fabrics, including subnet management, routing topology, and congestion control • Develop and present comprehensive technical solutions to customer problems • Manage complex fabric installation projects • Report problems, replicate issues, and manage resolutions • Respond to customer technical inquiries • Conduct site visits and conference calls with customers and partners • Develop and refine internal processes to improve support efficiency and productivity • Collaborate with Engineering, Marketing, and Support teams on complex technical issues • Support NVIDIA's AI infrastructure, which powers global intelligence and transforms industries

🎯 Requirements

• B.Sc. in Computer Science, Software Engineering, or Electrical Engineering, or equivalent experience • 5+ years providing customer support for hardware and software products • Hands-on InfiniBand experience, or deep Ethernet/RDMA expertise with ability and motivation to ramp quickly on InfiniBand • Knowledge of InfiniBand subnet managers, fabric topologies such as fat-tree, RDMA verbs, and diagnostics • Extensive knowledge of LAN switching/routing: STP, MSTP, MLAG, VPC, VRRP, and LACP • Knowledge of IP routing: OSPF, BGP, and PIM • Knowledge of virtualization, EVPN, and VXLAN • Linux experience and scripting • Automation experience with Ansible • Ability to work under pressure and support high-level customers • Experience operating and configuring major vendors' switches and routers • Ability to analyze and diagnose highly complex networking problems • Strong communication, presentation, and oral skills • Excellent verbal and written English • Preferred: deep InfiniBand expertise including UFM, OpenSM, adaptive routing, congestion control, link-layer troubleshooting, ibdiagnet/perftest, and ConnectX/BlueField adapters • Preferred: RDMA, RoCE, and GPUDirect RDMA in production AI/HPC clusters • Preferred: clustering and data-center technologies, including MPI and NCCL • Preferred: Linux/Unix administration-level knowledge • Experience with Ethernet (10/40/100+ GigE) and/or InfiniBand at scale